Dairy Queen (Treat) — Restaurant in Jacksonville

The word Brazier in Dairy Queen history indicates specifically that it has a grill to cook burgers. My son and I went there specifically for burgers because we didn't want to be patrons of the Dairy Queen on Normandy Blvd anymore due to several problems with that location. Well, surprise, they don't have burgers! They have chicken and hot dogs, but not burgers. I've given this location 1 star based on the fact that their business name is completely misleading. I cannot comment on the quality of their food or service.

We had already been to one other location that same day and they didn't have burgers, so I looked on the Dairy Queen Web site to determine which location in my area serves burgers, but there is no search option for that, it only says in the history that Brazier were called that because they served burger, which I now know is wrong. The Dairy Queen Web site needs to provide a clear way to find restaurants that have inside seating, grills for cheeseburgers, and other search options such as whether they offer chocolate soft serve ice cream. Since it's a franchise each location can vary in what is offered, so it only makes sense to help find customers find what they need.

Dairy Queen should also require all of their locations, whether it's a franchise or not, to offer a central phone number to voice complaints. Many other franchises do this (Papa Johns for instance). I looked for contact information to lodge a complaint all over the inside of the store, the outside of the store, and have asked the manager for a way to lodge complaints but I was told he is the only one to receive complaints.

The same manager has been there the whole time, so he is part of the problem and it's not in his best interest to pass along complaints to the owner and he obviously isn't fixing the problems. I've actually done some pretty serious investigating to try to find a way to contact the owner about the Normandy Rd location, but could only find his name, not phone number. My advice is to call any Dairy Queen location that you are interested in before making the trip, otherwise it may very well be a waste...

This Normandy Blvd DQ is straight trash. The whole building is falling apart, filthy, moldy, smelling of mildew and sewage in the parking lot. Bullet hole in the window. The staff is hit or miss, but usually a miss with zero customer service, care or personality. They are also always out of everything. Their misty slushy machine has been broken for so long the employee doesn't even know how long. They had no flavored dips except chocolate and strawberry. Out of cotton candy and the new cookie crunch that is advertised all over the building. They gave us melted blizzards, like really melted, and made mine completely wrong and it was gross. Too top out off, This past visit on 9/28, their credit card/ gift card system was still not working right after being down for over a week. My brother paid for his with his debit card and they said it didn't go through so I paid for it with my gift card. They said it didn't go through. They ran it again and ran it for my order, said it didn't go through. Ran my order a second time and only half of it went through so then made me pay for the rest of it with my debit card. Turns out ALL of the transactions went through! They used up all of my $50 gift card and myself and my brother paid for it out of our own accounts as well. I will be going to 103rd Street from now on

Response to DQ: The link that you provide does not actually go to anything but your website where we can submit a complaint again for no one to look at it or do anything about it!! DQ obviously does not care about it's restaurants and it's customers. The franchise owner has not contacted me at all!!! This location literally STOLE all the money off my 10 year old son's $50 gift card and no one is returning our money! The best I will probably get is to dispute the $13 I paid from my actual bank account but my poor son's money is gone!! Despicable and...

I just bought a banana split tonight, when I got home and opened the container which holds the banana split. I was surprised with how much ice cream they put in. I did not ask for ice cream sampler, by this time you all thinking what I saw before my eyes. 3 little bitty scopes of ice cream. If you put them all together you’ll come with one big scoop of ice cream. That’s how bad it is! I suggest not going there, make your own banana split at home. The price I paid is not worth it. I’m very disappointed😓 - 103rd DQ.

Another thing, the line to the drive thru was long, there was 8 cars ahead of me. I looked to my left at the order window was empty. So, I pulled to the parking lot and headed to the window to order. I pressed the door bell (ring bell for service) to let them know I’m at the window. No one acknowledged me, there was three workers inside DQ Who passed me several times, none of them did not even gave some sort of signal that they know I am outside the window. I stood outside for about 10 minutes. The service really terrible... finally, a male took my order. More waiting after. Remember the 8 cars ahead of me and plus 3 more cars in the drive thru, they got there orders before I did. VERY POOR SERVICE WHICH REFLECTS TO...