Ellianos Coffee Company — Restaurant in Jacksonville

I just have to say I am super impressed with the owner or operator of this business. The gentleman saw my review and reached out to me to apologize and to refund both of my daughters purchases. That is amazing customer service! I had to go and change the rating to a five star. As a previous franchise owner myself you cannot always be there to make sure every single customer is being taken care of the way you would like but you can sure take care of them if people give you feedback when it’s not the way they feel it should be. Thank you Mike for running your business the way you do that’s five star service! Also a huge shout out to an employee Andrea who reached out to apologize to me even though she wasn’t a direct person waiting on us.

I just went to this location… super disappointed. We had two transactions. First one had a large Lotus drink. It was great. 2nd transaction was two large lotus drinks which we have order many times. One was good, the 2nd one you couldn’t taste the strawberry flavor. That was the only flavor we asked for and it tasted watered down. We pulled back through the drive through and asked for some more strawberry flavor to add to it. That’s all we needed. The girl said she could remake it. We also told her we wanted to buy another drink. Then we asked if she wanted the other drink back she said yes of course, like we were dumb to think otherwise. We didn’t care because it wasn’t good so we gave it back. When we got the other one it tasted the same. We then asked for them to add a different flavor so we could taste it since strawberry wasn’t working. They took it back and really made my daughter feel uncomfortable because of the lack of professionalism. The server totally didn’t remember we wanted to buy another drink. When they bought the fixed drink back it was a new girl. She was also unprofessional and really made my college aged daughter feel uncomfortable. It just makes me sad that people behave like this. We spend over $30 + on four drinks and when i have a problem with one drink and they act like it’s our fault. I felt terrible. This was approx 2:30 pm ish on Saturday 6/24/23 at the Normandy location. I can honestly say I will not return for a LONG...

I’ve been a regular here for about three years now, and I think it’s finally time I write a review. The coffee is amazing, and so are the baristas. They’ve gotten my order spot-on every single time — I swear 100%.

The menu is diverse, giving me the option to go for something sweet or more on the bitter side. Personally, I really love the pumpkin drinks. They bring that perfect fall flavor I’m always searching for at other coffee shops but never quite find.

The baristas here are always kind, and they work hard to get drinks out as quickly as possible. Yes, the lines can get long, but honestly, they’re long for a reason: the coffee is that good. This place has had steady business for years, and the fact that people keep coming back should speak for itself.

The reason I’m writing this review now is because I saw a really nasty one-star review recently, and it just didn’t sit right with me. By the way, I loved the little baby Jesus in the window — it was harmless, and if it bothered you, that says more about you than about this place.

Finally, I want to give a shout-out to a few of the workers who’ve always made my visits brighter: Necolle, Abby, Andrea, Ari, and Nevaeh. They’ve greeted me with a smile every time and made each visit better.

This coffee shop has been a favorite of mine for years, and I don’t see that changing...

First time here March 29th, came right at 6 pulled to the window one the right was not acknowledged at all waited with my husband for about 5 minutes at the window still was not acknowledged, pulled off because as it states on the window y’all open at 6:30 so I said I would wait because I live on the southside and there’s not one by me so I drive across town and lived in Jacksonville my entire 32 years of living and grew up on the westside to I’m very familiar With the location so traveling is not the problem pulled into a parking space at 6:07 , as I’m sitting there I wanted to pull off but I waited I really wanted to try the coffee and breakfast sandwich so I waited a green jeep pulls up to the window closest to the street and the young lady opens the window and proceeds to take their order at 6:11 ( I’m very confused) because we weren’t acknowledged at all not asked to pull around to another window or nothing so we pulled up behind the jeep once we get to the window after she takes our order we’re asked do we want to leave a tip for the people making our food and coffee???? Um I think not and I know how customer service goes been in fast food and a shift manager at that so this was not a pleasant experience at all. But thank for your...