Krispy Kreme — Restaurant in Jacksonville

This franchise is knowingly overcharging customers. At the drive-thru I ordered 3 seperate donuts, one original glazed ($1.09), one cinnamon and sugar ($1.29), and one sour cream ($1.29) and was charged for a "3 pack" ($3.79.), the price of the assorted 3 pack. The difference if I was charged for my 3 donuts separately was 12 cents less. I went inside and spoke to a staff member about it. He said it depends on how you order it. I told him I ordered three seperate donuts. I never once said anything about a three pack in my original order. The man I was speaking to about this said something close to, "oh the difference is only about 4 cents," before he confirmed by actually ringing up the difference on the register which showed a 12 cent less difference. He already knew they were charging more than if they just rang up the donuts separately. If I had ordered two glazed and one other "assorted" donut, the price difference would have been 32 cents. If I had ordered one specialty donut ($1.49), and two glazed donuts the whole price of a 3 pack increases to the "specialty" pack price ($4.39 I think) and the price difference from the 3 pack price to the price of ringing up three separate donuts increases to 72 cents. It might only be 12 cents but it is my 12 cents and Krispy Kreme had no right to purposefully cheat me out of it. I get to decide what I do with my 12 cents, not anyone else. I called the corporate office and made a complaint there. They also told me that this business is a franchise so the owner can make up some of their own rules and I need to call the business directly. I called this store location and spoke with the manager. She said something about how I had just been in there speaking to a staff member and that staff member had told me to call 1-800-4-krispy to lodge a complaint. The man I spoke with never said that so maybe another person was also making a complaint to the store today. I told her I already spoke with the corporate office and they said their store was a franchise and I needed to speak with the franchisee. She said that the general manager would be in tomorrow and I should...

I WOULD LIKE TO THANK YOU FOR THE GENERIC AUTOMATED REPLY TO MY REVIEW.. IT'S GOOD TO KNOW THAT YOUR CUSTOMERS ARE NOT EVEN WORTH THE TIME OF THE OWNER AND THE MANAGER TO GIVE A PERSONAL RESPONSE TO A REVIEW THAT POINTS OUT THE HORRIBLE SERVICE I RECEIVED AT YOUR ESTABLISHMENT. THE LITTLE BIT OF MONEY I SPENT THERE WON'T HURT YOU, BUT I DEFINITELY WILL NOT SPEND ANY MORE OF MY HARD EARNED MONEY THERE. I WOULD RATHER GO TO DUNKIN DONUTS.......

This place has BY FAR THE WORST AND RUDEST CUSTOMER SERVICE Experience I've ever had. I stood in line for almost 20 minutes waiting bc everyone in the back were too busy talking and laughing to take people's orders and they acted like the customers were bothering them when we asked about placing a order. I ordered 3 dozen hot donuts and the woman behind me ordered the same and she was obviously the cashier's friend because of the way they were talking to each other. The cashier handed my order to her and I said those were my donuts. The cashier replied to me saying no they were hers I said no she ordered after me and the cashier said she didn't care and I would have to wait for the next ones. And when the hot ones started to come down the line she boxed my order up and set them on the counter I asked for them to be put in a bag she threw a bag on top of the boxes and I asked if she could help me bag them up and she told me to bag them myself. One of the workers must not have had a babysitter bc there were kids sleeping in the booth. This place needs to undergo some customer service training I give this place...

The absolute worst customer service you will ever get is right here! As a delivery driver, they have no separate line for drivers You have to wait in line. After waiting 15 minutes for the people in front of me, the lady finally asked me if I had an online order. I said yes and she asked me the name on it. With that the heifer who was in front of me accused me of cutting in line. She was already paying for her stuff and I didn't cut her in line when an employee asked me if I was there for a pickup. The employees at this location are the absolute rudest people I have ever dealt with while making deliveries. I canceled both deliveries I was there for so the customers can deal with that. I will never again go to Krispy Kreme for a pickup and I will be reporting this to my delivery service. They absolutely have to stop going to this location if they are not going to have a separate line for drivers and they're going to be that rude to the drivers that do come in. So while your employee is laughing about it with the heifer that was in front of me, you have two angry customers who never got their food. I don't know why you can't hire nicer people, but they've been rude for years. Of all the years I have gone into that location there's only been one nice employee. You can bet I'm going to share this among the other drivers and you can bet we're going to stop coming there to pick up our deliveries when you can't get...