Pizza Hut — Restaurant in Jacksonville

BUYER BEWARE Just ordered a meal from this location and I have experienced the WORST customer service from TWO different employees. We asked to speak to a manager more than once and was never acknowledged. We were told that if we didn’t PRE tip on the phone that we couldn’t leave a tip on the receipt when the driver showed up (paid with CC) which we know is not true, and when I tried to verify that we could tip at the door she was rude and said if we didn’t want to leave a tip we didn’t have to, which is NOT what we said. The first girl then took our CC info and hung up, without verifying the order or even telling us the cost we were just charged. We then called back and spoke to Kelsey, who also ignored our inquiry to speak to a manager, she gave us our total and when we once again tried to verify that we could write in a tip on the receipt we got our call put on hold with no one telling us (we thought we were hung up on-again) and then she tells us that we should know since my boyfriend worked at Pizza Hut. Absolute horrible phone etiquette and I truly feel bad for the drivers that aren’t properly being tipped because of these employees and having to write this lame review because we never got to speak to a manager. My blood pressure is literally raised from trying to place this order and trust me this wasn’t even all of it, there was more but I’m too exhausted from just trying to order food to keep typing....

I order two medium pizzas at 1018 pm On September 12, 2020 the person who took my order verified the address and my phone number and took my order.i paid with my debit card.I called the store back at 1133 pm I called with a request to have the driver to call me once leaving the store.The CSR who answered said they will put that note in. I called back at 12:14am with concerns of Where is the order ? The CSR put be on hold as if they were checking on the order came back to the phone an said it’ll be there shortly so I remained standing outside waiting on the delivery driver!! At 1235, I finally called back asking where is the order and a person told me (not sure if it was a manager or a CSR because the person didn’t give that information) that a delivery driver tried to call me and when I told him I’ve been standing outside waiting With my phone and no one called , he then proceeded to say it was an online order I then informed him that I actually called in , HE THEN SAYS it was the wrong address on the order after I called in to the store a few times prior he could have easily verified the order and address as they have done several times in my previous calls.SO 1245am NO PIZZA! And he wouldn’t give a manager name so I can contact because he said and I quote “ THATS NOT WHAT WE DO!”Customer service here sucks .i should’ve had a DiGiorno...

The WORST Pizza Hut I’ve ever been to. I ordered a pizza and a Alfredo pasta. When I went inside to order the manger didn’t greet me and acted as if he had an attitude but I didn’t pay it too much mind I was just hungry and wanted to get my food. I get home and there NO chicken in my pasta. So I call up there and the manager answered the phone I asked if chicken is supposed to come in the pasta because there was NONE in mine. He said that was a “dumb” question. I got offended and asked how? His response was “well you can bring it up here but if I find one or two pieces in it there’s nothing I can do for you”. There’s literally no chicken in at all but at this point I was already home so I told him it would be inconvenient for me to come back now it isn’t my fault it was made incorrectly he said “I’m just the manager I didn’t make it” Long story short he winded up hanging up in my face. Not once apologized for the mistake. I received terrible customer service and shocked that is how the MANAGER runs the store. Dominos is right down the street don’t even...