Pita King — Restaurant in Jacksonville

There was an issue with our order. We asked for no cheese on the grits OR eggs. We specifically said no cheese at all. When I brought my order back inside the lady working the drive thru got defensive saying “I heard…” instead of just correcting the issue. This created a hostile environment. The cooks were talking loud debating about who was going to remake our eggs. When my order was placed on the counter I asked for the manager. The manager avoided addressing my order when I first walked in. Now, she wanted to brush me off and not hear my concerns with the level of customer service I received. I didn’t know managers could have weave down to their behind and no gloves serving food. When I requested she explain the difference between listening and hearing to her staff, she dismissed me saying “Have a nice day” over and over. I asked if corporate’s number was on the receipt. She said “I am Corporate.” This was a horrible customer experience especially since we just experienced great customer service there from a completely different server a few days before. The staff have no listening skills because the manager is inept in listening skills. Won’t be...

Food first: We ordered a salmon croquette bowl. Temperature and texture of the grits were great. Croquettes were crumbled. The entire meal lacked flavor. There was a lot of butter. This place has good deals. The menu is stretched to fit anyone's choices.

Service: Excellent!!! We were greeted and helped right away. I told them what I wanted and they put together the best priced meal for me. Great attitudes & smiling faces. I inquired about the swiss ice cream sign that said $3. I was told it's like swiss miss ice but ice cream. It definitely wasn't that. It was Little Debbie's ice cream Swiss rolls. It wasn't exactly $3(+tax) It was $3.99(-$0.40discount) +tax. 🤔🤔🤔 That was all the way wrong

Atmosphere: It was clean. Menus and advertisements all over the windows. Crew was clean. Locals hang out inside. It's a homey type...

Called to place order for pickup for 2 salmon breakfasts made the same way. The lady taking my order sounded very uninterested, like she didn’t want to come to work today. No thank you, no politeness, and kept interrupting me when trying to give her my order. Then she had the nerve to ask me for a credit card for payment since my order was over $10 (by the way I have been ordering here for years and never been asked for cc payment). But that’s besides the issue. I don’t feel comfortable giving my cc info to a lady on the phone with no type of customer service skills whatsoever. I will be heading to the sandwich house to eat...