Starbucks — Restaurant in Jacksonville

So, it was around 10am and my sister and I decided to order something and hang out in Starbucks while waiting for our car to be cleaned next door. When I tell you, this is the worst Starbucks location ever! THIS IS THE WORST STARBUCKS EVER! CUSTOMER SERVICE IS HORRIBLE TOO!!!!

How hard is it to make a Iced Grande White chocolate mocha with an extra shot of expresso and whipped cream?

They made it a hot drink- Shrugged it off told the Barista, I EVEN APOLOGIZED and told him it's supposed to be iced. He immediately changed it. After trying the 2nd drink- It was just to bitter... My sister and I looked at each other and just shook our heads. I didn't want to be "THAT PERSON" cause I am not that person but come on! I need to drink my coffee to start my day! Plus, if I don't say anything the ice coffee will just end up in the trash.

So I once again went up the counter (mind you, I had a $10.00 bill ready for a tip cause I FELT BAD for being that person) I spoke to this girl who was rude about the whole situation, told the guy that was doing the drink... And when I tell you, THEY BOTH ROLLED THEIR EYES!!!!

I tried calling the male barista's attention so I can hand him the tip, he turned his body with so much SASS ignoring me. And the girl who rolled her eyes took the damn tip and gave me the drink...

I left and walked back to the car wash, and GIRL...... THE DRINK WAS SOOOOOO SWEET- LIKE DRINKING SUGAR :( LIKE I JUST WANT A DECENT DRINK :(

BUT YEAH..... NEVAAAAAHHHHHHH going back.

Thanks for reading my...

I did a mobile order a few minutes ago and had the rudest drive thru attendant. First, she let me know at the order board that staff still working on my order and to pull around. I was ok with that. There were about 4 cars in front of me allowing enough time to prepare my food order (I thought). I get to the window and tell her my name and she went to look for my items. She handed me my drinks and apologized for the wait and walked off. I waited about 3-4 minutes and she came back to the window with the next person's order. She looked at me annoyed and asked what I was waiting for which I let her know that I am waiting on a sandwich and pocket. She appeared confused but went to track down my order. She came back with the Falafal pocket I ordered and tossed it at me( at least that is how it felt) and attempted to walk off again but I told her I was waiting on a baguette sandwich. Appearing frustrated, she went and found that and gave it to me. I received no napkins, no straws, no nothing. I was not going to write this but I felt awful after that encounter. I understand people being under pressure and stress but please take a break if you need one and then go back to providing good customer...

Young, immature staff. I’ve been going to Starbucks 3-4x a week for years and I’ve always been met with kindness and exceptional service. However, this morning was very different. I went through the drive-thru at 5:15a and ordered a caramel macchiato (my usual) and I mentioned to the young woman at the window that it doesn’t taste like a caramel macchiato and maybe I received someone else’s drink. There was not a sticker with my order on the cup, so there was no way of knowing whose drink this was or what was inside. She looked at me with a sarcastic smirk and turned around to tell the young man who made the drink that I said it was wrong. Then, when she thought she had turned around enough to where I couldn’t see her face, she proceeded to roll her eyes and laugh with the young man about my “complaint”. Then, she didn’t bother to fix her face or mask her immature response prior to turning back around to let me know he’d be remaking the drink. In fact, she sarcastically laughed and walked away as I was trying to tell her not to worry about it. I went to Dunkin’ instead. Their coffee may not be good, but at least they didn’t laugh at me for a simple,...