Subway — Restaurant in Jacksonville

If I could give 0 stars, I would. I ordered a sub off of the app and asked for the italian herbs and cheese bread. My friend ordered the same bread and she got the bread but I didn’t (which I didn’t notice till I got back to my workplace.) Upon finding out, I had to drive all the way back to have them fix it. Instead, I was met with rude workers who told me they couldn’t remake my sandwich or they could “transfer” the old sandwich fillings onto a new bread. They made this a big deal because it would “mess up” their inventory. It’s not like I ordered ten sandwiches, all I wanted was to get WHAT I PAYED FOR. Anyways, after another customer had to step in and advocate for me to try and get a new sandwich, the workers still wouldn’t budge and said they could give me a refund. Then she proceeded to take my old sandwich as well. So I didn’t receive my refund OR my sandwich and I wasted time going back there. Good thing though because I know to never go back...

I didn’t like that the girl was smoking outside when I pulled up but she did wash her hands. It was the service at first. I don’t understand why people get so complacent with their job that they stop acting like they are at work and give you a vibe like you’re bothering them. Introvert or extrovert you should be friendly when a customer walks in your establishment. You are working. Then when I got home the way my sandwich looked is what prompted this review. Please explain to me why? Just why would you give this to a customer to eat? How? How did the bread get like this? It looks like it was ripped in half by hand and thrown together. People come to ur place of business because they like the food! Presentation is everything and as a business owner I would NEVER allow a sandwich to leave my building looking like this and this is supposed to be satisfaction? This pissed me off! I won’t be returning cuz I’m not taking that...

Every time I come in to this location the staff are rude, unprofessional and more interested in joking with other employees or being on their personal phones. Last night the person working had a friend inside with a dog off leash. The friend was playing with the dog chasing it back and forth across the store. Tonight I came in and the door chime announced someone had come through the front door. I waited a few minutes listening to someone talking and laughing in the back. She finally said "hold on, I have a customer" and came up. She put her phone down but appeared to be face timing with someone. Rather than addressing me, she kept busting out laughing and going back to talk to the person she was face timing with. I worked in fast food through high school and college. We would have never acted like that infront...