Subway — Restaurant in Jacksonville

I walked in and there was a line but I happily waited for my turn to place my order. I explained that my boss was on FaceTime with me and asked for patience while he gave me his order. I told the sandwich expert that I needed a 6” and a foot long Italian herb and cheese and that both sandwiches would be vegetarian. I advised my boss wanted the cheese on last because he wanted it toasted with the cheese. The sandwich expert said it didn’t matter when the cheese went on because it was a sandwich so my boss could just choose what side he wanted to be the top. I requested spinach and there was some iceberg lettuce mixed in with it so I asked if he could remove that. He commented under his breath it’s just lettuce. I didn’t say anything but we don’t eat iceberg lettuce. He then toasted the sandwich after putting cheese on it. When my boss didn’t see cheese he asked him to put the cheese on top and toast it. The sandwich expert blew out his breath and said no I can’t do that. I explained that he would have to make another sandwich because my boss is very particular about his food. The expert looked at me and said are you serious. I said yes and he wants the cheese on last and toasted with the bread. The expert then said well I can’t make his sandwich that way. I explained this is not my first time or my boss’s first time eating a vegetarian sub and we’ve never had a problem getting it made the way he likes it. The sandwich expert said No subway is going to make the sandwich the way he wants it. I left the sandwich there and walked out. I went across the street to the Subway inside Walmart and they made the sandwich exactly like my boss wanted it. Your employee needs a lesson in sandwich making as well as listening to what the customer wants. I cannot rate the food because I did not eat the sandwich and the service was very poor. The lady that was there did not once attempt to step in and handle or D escalate the situation although she seemed to be...

My wife took my 9 year old daughter into this location to get food. While they were ordering, my daughter had a coughing fit and needed a drink to help her. My daughter was instructed by my wife to grab a Gatorade out of the cooler. My wife went to open it for her, only to be rudely confronted by the employee making sandwiches - he told her he would call the police if she opened the Gatorade before paying for it. My wife tried to reason that she was only trying to help our daughter and she would be paying for it since they were already purchasing food. He said again, that he would call the police.

I don't know what kind of hiring standards management has but this is absolutely unacceptable. Regardless of policy, any decent human would excuse the situation to help the child. You have paying customers with a child in need of assistance and this lowlife's first response to the situation is to call the police.

I can only hope that he runs into a similar situation with someone who has less patience for his ignorance and even less regard for...

Today April 13th, 2021 I made the mistake of eating here around 1pm. 1st worker cut her self while making my sandwich. She kept making it, holding her cut hand back until the next worker came and grabbed it to finish it. The next worker tops my sand which and cuts it. I was thinking she used a different knife “WRONG”” she used the same knife and how I figured this out was when I bit into it and a giant piece of glove came out of it 🤮. I contacted the store (have it on recording) they denied me the franchise owners information; they also denied me the managers information. She even lied about cutting her hand. I contacted the health Department. By law your location has to pay for my testing since I was exposed to your workers bodily fluid. She needs to be tested and so do I. Someone needs to constant me ASAP. I will now be contacting OSHA. Anyone who ate here after 1pm on this date. You were exposed to a workers...