Baskin-Robbins — Restaurant in Jefferson Township

Absolutely horrible! Last year I ordered an ice cream cake and had to wait 90 minutes because it wasn't finished and the manager had to go pick it up at another location, no one brought it to the storelike they were supposed to. I was upset but it worked out. I believe in giving places 2nd chances so I ordered another icecream cake just a few weeks ago but boy that was HUGE mistake. I ordered a Moana ice ream cake on Sunday for a Thurdsay 5:15pm pickup. I went to pick it up and was told that it was still at the other location and that "I" had to get to drive to the other location, further away, to get it. I drove to the other location and was furious! They didn't put any writing on the cake and there were no decorations on it either... it was just a blue and yellow cake. Then I was told that they didn't have any more Moana decorations but I could choose another theme... really?! All of the decorations I bought were of Moana! Again... I ordered this cake on Sunday for a Thursday pickup and at NO point did anyone call, emai or communicate with me beforehand and say that the cake was plain, the person that was supposed to finish the cake (and didn't) left, or that they didn't have the Moana decorations. Nope! They waited until I arrived to pick up the cake to tell me that there was no writing or decorations on the cake. The girl that was there tried her best to get the issue resolved but in the end I ended up having to stop at Party City and purchase items to decorate the cake and had a family member practice so they could do the writing. They say never say never... I will NEVER order another cake from Baskin-Robbins again. EVER! I don't recommend getting one either. From now on I will get the icecream...

This location is connected to a Dunkin and it seems like the employees do not like to make ice cream orders. I waited for 10 minutes to place my order at the window because they said hold on and did not return. When they came back, The person placing the order said they had to put the layered Sundae in a different cup then they said they didn't have cookie monster ice cream then they said they can't do a layered Sundae.

I ordered two three scoop sundaes that were exactly the same and got one two scoop Sunday split between two cups. It took over 15 min to get out of the drive thru so I didn't bother going back to fix it, it didn't seem like they wanted to take my...

Incredibly awful service (or, lack there of) with inept employees. Stood there waiting for more than 20 minutes, unattended, unacknowledged - even after attempting to get their attention - while 3 employees walked around drinking, hiding in the same area and talking amongst each other. There was no one in the drive thru and customers that were there had already been serviced during this time. I was really annoyed to waste so much time there. Ended up going down the street to another location where their employees were the complete opposite. With so many poor experiences, you would think something would change or their employees would be...