McDonald's — Restaurant in Jefferson Township

This McDonald’s is pretty disappointing. I was not satisfied with my experience after I went here. I ordered a chocolate shake from one of the restaurant’s order kiosks with no problem. There was large crowd of people waiting for their food, so it took me 35 minutes to get mine. While I was waiting, I found a seat by a baggage claim carousel and did some other things as well. When my order popped up on the screen that’s sus which orders are ready, I found out that my chocolate shake wasn’t there because the ice cream machine was broken. There weren’t any signs posted about this anywhere and the automated order kiosk didn’t tell me this either, but I don’t know if it’s able to. I asked an employee if I could get my money back or some items of the same amount, so I asked for a decaf iced latte, but it turns out they can only do hot decaf drinks, so I ordered five chocolate cookies instead. Angry with how long I had to wait to end up not getting what I originally wanted, I immediately left and started eating my cookies. I also shared them with some people I was waiting with. When I got to the last cookie I realized there were only four, which want the amount I paid for. However, I let it go because I couldn’t prove this. I gave this McDonald’s two stars because I had a very long wait only to find out they didn’t have what I ordered, and they gave me the wrong amount of what I wanted. However, the cookies were good and I did leave the McDonald’s for quite some time, so they could’ve announced it...

Disappointing Service at Terminal 5 McDonald’s

During my recent visit to O’Hare’s Terminal 5, I decided to grab a quick bite at McDonald’s, expecting the fast and friendly service they’re known for. Unfortunately, my experience was far from it. Despite the restaurant being empty, the staff seemed uninterested in taking orders from those of us preferring human interaction over digital kiosks. After a 10-minute wait, which felt like an eternity after a long flight, it became clear that the management prioritizes technology over customer satisfaction. This approach not only disregards personal preferences but also comes off as punitive towards customers who aren’t tech-savvy or simply crave the human touch in service. It’s disheartening to see a well-loved brand forget the basics of hospitality.

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5/20 10:30am

I ordered breakfast through a machine and waited in front of the food pickup area for 25 minutes. People who ordered after me started to get their food, so I asked the cashier whether they were working on my order. The cashier looked up my order number and said, “Not yet.” After another 10 minutes, I asked again, and the ignorant cashier still said, “Not yet.”

Another 10 minutes later, a lady from the kitchen came to the food pickup area. I asked her about my order, and she rudely said they did not have breakfast anymore and claimed she had already informed me. However, she had been in the kitchen the whole time, so how could she have told me?

They did not apologize or offer to make another meal; they simply wanted me to go somewhere else without addressing the issue. Only when I demanded a refund did they process it.

These employees clearly do not care about customers, do not acknowledge their mistakes, and treat...