Hudson News — Local services in Jefferson Township

I had purchased the cheapest travel pillow ($30) for a long trip at the CNN store about a month ago. Unfortunately, on the flight to my destination the snap ripped off and I didnt have the convenience of hanging it on my luggage as I'm running to my next exit. So I checked the return policy and it didnt mention anything about not being able to bring back the defective pillow for a refund. So today I decide I'm going to bring this with me on my next flight through O'hare. I had read online that returns could be processed at any of the Hudson stores. So I visited the one by the security check point across from H and K terminals (right by Chili's). The lady I inquired with was Philippine or something and she was quick to deny me a refund saying it was on their policy that pillows werent allowed and a month was too long (she could barely speak English). She had me read it and sure enough it said I had 60 days and no mention of the pillow (although other items were specifically listed). I asked to speak with a manager and she called someone over who could speak better English (Marcela). So I spoke with her and explained the situation and she repeated the same thing. I asked for a manager again and she proceeds to inform that she doesnt know how to reach a manager and basically I was SOL. Neither one of these ladies wanted to help me or put me in touch with someone who could. So i decided to go back to the original store that i had made the purchase and lo and behold i was taken care of in less than 5 minutes. The lady called someone and asked what to do (I'm assuming a manager) and got the green light to let me do an exchange only (thank you Jesus). I wanted a refund cause I'd already purchased another one but it was better than nothing. Buyers beware...check your merch for defects before leaving the store cause it's like pulling teeth to get a refund. In the future, I'm going to make sure I wont have to purchase anything at the Hudson stores again. Way overpriced and customer service is...

Went to buy headphones near gate H18. After I walk out I got to open the headphones I bought. I pull it out and realize that another cheaper apple product was stuffed inside. I walk back to exchange it and the guy working there tells me he cannot do exchanges and that I have to walk all the way back to the other Hudson news at the beginning of the terminal. I ask why and he tells me I need a manager to do that and he can’t do the exchange. I have time before my flight so I walk the half mile back to the beginning of the terminal and explain to the woman working there what happened and she is confused as to why I walked back and tells me they should have done the exchange for me at the store I was at. I told her I knew that’s how it should work but the man working the other store was being either incompetent or didn’t think I’d walk all the way back to exchange it. Just...

I purchased a phone battery from a Hudson company store at another airport 2 days prior only to find that out that it actually didn't work and wouldn't charge my phone for longer than a few minutes. I looked online and it said that I could return it to any Hudson store if it was defective within 60 days, and so tried to do so at this airport. The employees and managers clearly don't care about their customers, as they told me that there was nothing they could do. I even asked if it was possible to just do an exchange for another of the same product and was told no and to try and call the other store instead... Unfortunately for me, the other store is over 1000 miles away... If you don't want to allow returns or exchanges for defective products, then don't state that you will on your website. In fact, just don't sell defective products...