Starbucks — Restaurant in Jefferson Township

I had been a Starbucks customer for a long time until this morning and I tip always in cash or through my app even when I use my points This morning I went to the drive through and ordered a cup of coffee and a classic cake so when I got to the window, I said good morning to cashier and let her know I would like to use my reward points she said ok I’ll be with you but no good morning she turned around and scanned the points she said you owe $ 2.74 I said again I wanted to use my points she replied oh I scanned the money of course I didn’t have enough money in my account I asked her if she could scan my points she said it’s too late at this point my points and my money was wiped out from my account I politely ask if I could get a refund she called the manager I explained the situation to her she refunded my points and money but she said she can’t serve me I said ok I’m not buying anything after all this. I deleted my Starbucks account no more Starbucks for me after more than a decade being a die hard customer. Please don’t buy anything from this particular Starbucks Very Rude manager and cashier By the way if you are reading this...

Sorry but I’m being my review from the customer service from one employee I had contact at this location with by the name of crystallis, small young Hispanic girl, is what her apron said. I repeated what I wanted several times and when I had to repeat it because she didn’t pay attention when I first Told her the first time she had an attitude. Then because I didn’t pull up my app fast enough she sighs. I love Starbucks because of the customer service and always frequent them because of the atmosphere and the staff are generally very polite. Unfortunately, I just left to another Starbucks because of the attitude I received from this employee. She definitely needs to be retrained and if this early in the morning she’s already having a bad day then she shouldn’t be the first person customers encounter for their orders. I left to another Starbucks nearby who are always cordial to all customers. In addition, I’m also a stock holder in Starbucks so the service, reviews, and purchases make a difference for me. But it is not all about the sales. CUSTOMER SERVICE IS #1!! She definitely needs to...

Very awful customer service this morning. The employees were standing there chatting in front of the drive through window at approximately 0653 while my coffee was just sitting on the counter. I had to get to work and the employees were very inconsiderate and did not care for any amount of customer service and courtesy. I haven't had to give a bad review any where in over a year and a half. Also, they made the grade coffee too sweet. Lastly they didn't put a cardboard round cooler around the cup. Bad service at this location. The drive thru this morning was very bad due to 2 associates who acted like children after they did wrong and exuted poor customer service. I let the associates know they messed up. One of them apologized and did not sound sincere. I let her know I hope she was honest then she mocked me. Please management and corporate, get it together with your workers and...