Starbucks — Restaurant in Jefferson Township

When I pulled into the drive-through tonight, I asked the nice young lady for a Venti Chai Latte with no whip, and pulled up to the window. When it came to payment, the cashier had pushed the card reader towards me in an honest attempt to help, but she pushed it towards the car and tipped it down at an angle that quite literally made it impossible for my arm to reach. My arm just won’t bend that way, ya know? I politely let her know that I couldn’t reach it and that it would be better if she just set it back on the windowsill and I pushed my card in and paid for my drink. Wait time was longer than usual, and when she came back and handed me the drink, I opened the drink to check for no whip (they have forgotten before) and I see that it’s the wrong drink entirely. It’s green, and she made a Matcha latte, not a chai latte. No big deal, she admits her mistake, said she could remake it really quickly, and she did. I pulled around and went inside, she handed me the drink and asked if there was anything else she could help with, I politely asked for a manager so that I could file a complaint. That was the very last time I talked to that young girl. One of the managers named Alyssa was standing right behind me with bags of trash out on the floor and was already very short with me when she asked me “just what, exactly” I wanted to complain about. “You got the right drink, didn’t you?” I started to explain it had nothing to do with the nice young girl making the wrong drink. While explaining, she cut me off and interrupted me and during our entire encounter, she was extremely aggressive towards me and didn’t even take the time to come to an understanding about my complaint. I honestly just wanted to ask about the long wait times, but I couldn’t even have a civil conversation with this woman, so then I asked her for a regional/district manager. She walked away, just kind of left me standing there. She wrote down a number for corporate by the register without saying anything, walked over and left the paper on the counter. I asked her which number she gave me & at this point I really just wanted her regional managers contact info to discuss her behavior and her attitude/approach to the situation. i didn't even really want to engage with her any further, I had just politely asked where I can file a complaint and which number she gave me. She started screaming and yelling at me asking me what I said to her employee and why she was crying. I’m being completely honest with you, I have absolutely no idea why that girl was crying. She was probably embarrassed that she made the wrong drink, but as her manager willingly volunteered information, when she left to the back room to get that complaint phone # for me, her employee had said that I “snatched“ the card reader from her and said "nasty" things. I was absolutely appalled and dumbfounded that she would say something like that; especially knowing that Starbucks corporate likes having everything on camera. Another employee shows up and the manager begins explaining to the employee loud enough for me to hear that she "has no idea what I'm doing here, has asked me to leave, and I won’t leave” I had mentioned she had never asked me to leave & then she yelled “WELL I’M ASKING YOU NOW” and stated she's calling the police.Alyssa Is becoming increasingly short of breath, she’s not thinking, and she just won’t stop escalating the situation. After she yelled at me, I went outside to wait for the police, went back inside to ask her if she had actually called the police. If she had; I was going to wait for them. She's on a power trip now. She told me to "get out" and that she had my plate number already and was going to have me trespassed. She gave them a description of my suit tie and dress shoes then went on to exaggerate my age “Oh no he’s in his forties, late forties, no no must be VERY late forties.” I met with the police when they showed up another 45 minutes later. They took both sides of the story and went on their way.

I still can’t believe the behavior of their...

I had a bad experience! This was taken Sunday, July 18th at 12:10pm. Every table was taken inside therefore we decided to sit on a table, drink our coffee and eat just like everyone else was. I order my food and drinks, the same person that took my order, that gave me the bag with my food… seeing me sitting down with my daughter the entire time we were there. The cashier/supervisor approached me when we were in the middle of eating our sandwich… she stated we couldn’t sit in that table because of covid. As a supervisor she was rude! Waited till we were in the middle of eating, when she took our order, gave our order and we were sitting in front of her. I didn’t understand why she told us something but all the entire tables were taken by us and we were the only Hispanics that were told something. I called to speak to a manager and refuse to pass me to the manager. She stated she was the manager and she would be the...

The dude who checked us out was super nice and awesome, which is why the review isn't a one star. The actual drink was almost all ice with barely any drink and it was a lot weaker than they're usually made. I'm from out of town and I get the same drink every single day and the one I got today was the worst one I've had. They were out of large straws so I asked the girl handing me my drink if she could shake it (in the shaker to mix everything up because they didn't have a straw to stuff at the bottom) and she swirled it in the cup and handed it back to me. I could have done that if I didn't want everything mixed all the way. 🙃 Normally I have a good experience with Starbucks so it was just surprising that it was multiple disappointments in one visit. My friend I'm staying with got me Starbucks from here the other day and it was fine so I think it was just the...