Subway — Restaurant in Jefferson Township

Worst service and multiple issues with this location. First time I placed an order ahead on the subway app and by the time I got there to pick it up they had canceled my order the person working then tried to tell me that they never received the order but my card was already charged. The next time I ordered I ordered for delivery and everything came soggy and gross and a mess. The third time I ordered they charged me was a total of $70 they charged my card I got an email saying that my card was charged. Waited over 2 hours for my delivery tried calling the store at least 20 times and no answer it was 6:30pm. I finally gave up and did not receive my refund until the next day no apology call from Subway nothing. The customer service here is the worst I have ever seen in any restaurant. The workers are rude and will scream at you and they definitely lie about receiving orders or not and feel like deleting and canceling your order because they don't want to do it. I am sending a complaint to Subway as well. If I could give zero Stars I would this place needs to...

I’m coming home from long day at work, hungry. I have always lived very close to this subway. Very convenient. After this morning I will not be coming back due to the very poor customer service. This subway has multiple 24 hour open signs, I expect it to be open regardless the time. Door was locked, as I knock on the door, I look in the back to see the worker sitting on his phone. He acknowledges my presence ignores my knocks and continues to be on his phone. Lazy worker that needs to be fired. I was tired and hungry, and the worker decided to start videotaping me, and my car as I pull off after sharing frustration to the poor customer service I received! and this subway will be hearing from me, because this worker could not be appropriate and respectfully explain why the door...

There’s been multiple of times I’ve ordered via subway app. The subway app doesn’t have an option to add giardiniera. However, I always add notes to my order asking for it to be added on. This staff doesn’t read the notes.

When I come in to pick up my order, I always ask if they added the giardiniera. They always say no. And provide it in a cup instead .

This particular occasion the guy said he was going to charge me extra for a 2nd cup of giardiniera. I ordered 2 footlongs and those small cups weren’t sufficient. It would be honestly be more convenient if they spent 5 seconds looking at the notes so I won’t have to constantly have to ask for it. Is that too...