Trattoria Porretta Ristorante Pizzeria and Catering — Restaurant in Jefferson Township

Manager needs to be sent for customer service training! This is my complaint. An order I placed online on Friday, February 14, 2025, evening was not ready as noted in the email receipt received. But it was not just 5 or 10 minutes. I actually waited for over an hour for my food and saw numerous orders being picked up, ahead of mine. Yes, the restaurant was very busy (since it was Valentine's Day) but there is no excuse for the level of delay, I experienced. I arrived way ahead of the time and informed the staff that I was there. I think my order had not even been acknowledged, at that time. In addition, My request to speak to the manager (who was aware of my order) was denied. When the nice young girl covering the pick up counter told him that I had asked to speak with him, I overheard him (John is his name) yell out instructions to just offer me something for free or a discount of $2.00. I refused any freebies. I was not looking for that. The fact that he did not have the decency to speak to me in person and his response to my request was just yelling out instructions to just offer me free stuff, was offensive and disrespectful. I do hope this restaurant pays attention on the customer feedback and reviews. This was an awful experience of service by the Manager. There are so many good Italian restaurants in Chicago, decent customer service is vital and important to maintain clientele.I will definitely not be going or ordering from this restaurant, again. The food is average American Italian (nothing to brag About) and with its bad management, now below standards for a...

Oh, you want to hear about a true neighborhood gem? Let me tell you about Trattoria Porretta Ristorante Pizzeria and Catering! From the moment you step inside, you're enveloped in a cozy atmosphere that just feels like home. But the real magic happens when the food arrives – it's authentically Italian and absolutely delicious!

Their pizza is truly amazing, with a crust that strikes that perfect balance between crispy and chewy, and toppings that taste incredibly fresh. But beyond the pizza, you absolutely must try the Bone-in Grilled Pork Chops Vesuvio. The name itself hints at something special, and the flavor delivers in spades!

And speaking of special, my wife can't get enough of the Grigliata Di Pesce. The seafood is always so fresh and perfectly grilled, it's her go-to every time we visit. To top it all off, their homemade Tiramisu is the perfect sweet ending to any meal – light, creamy, and bursting with flavor.

What truly elevates the experience at Trattoria Porretta is the staff. They are super friendly, attentive, and always make you feel welcome. It's clear they take pride in what they do, and it shines through in their service.

My whole family wholeheartedly recommends Trattoria Porretta. It's a fantastic local spot serving up truly authentic Italian cuisine with a warm and inviting atmosphere. If you're looking for a wonderful meal and a great experience,...

Haven’t been here in over 30 years, It was as delicious and wonderful as I remember!! We were greeted right away when we came through the door, Water and bread were delivered right away to our table… Very pleasant atmosphere very clean!! My dish was fabulous. I had shrimp over pasta with broccoli. I substitute the pasta for extra broccoli. It was wonderful. The portion sizes are large. My friends had lasagna, eggplant, Parmesan, and mostaccioli with red sauce. We ended our dinner With a cannoli and tiramisu again very large portion size it was really delicious and then we had shots of lemon cello a very smooth drink a nice touch to after a delicious dinner… The owner John Panvino Stop by the table and ask how everything was excellent.. The staff was very attentive the atmosphere Was very Italiano it was just a great place to be back and see how fabulous it had gotten after 30 years. This place will not disappoint. Check it out you’ll see. John, Thank you for all you do to keep your restaurant. Amazing tip top shape great staff great food. I could see why you’ve been around for a long time. Plus my girlfriend’s mother worked here 30+ years ago. Thank you we will be back!! PS your little salads are fabulously, delicious lettuce, cucumber tomato, and the dressing was out of this world I had garlic. I even bought fresh made garlic salad dressing home. It...