Mai's Thai Restaurant — Restaurant in Jeffersonville

We wanted to celebrate my husband's birthday as a family. We like ethnic and spicy foods. We chose Mai's Thai, in Jeffersonville. As a party of six, we walked into the restaurant and we told the host that we are dining in. In the midst of the excitement, it sounded like she said: We do not have a big table, but you can put two tables together. We headed toward the tables and we tried to put 2 sided by side. The next thing we hear is the host yelling from across the room: No no you can't do that. You can't put the tables together. Why not? I asked. The owner won't let us rearrange the tables. I looked around. We were the only ones dining in, standing in a 6-table dining area. I said: We are the only ones here! We will put the tables back once we are done. The host replied: the owner will not like it and those are the rules. You can let the kids sit on that table. She actually gave us a seating suggestion. How about that? We dragged the square table back to its spot. I looked at my two younger kids, their excitement is all gone. My husband, my 2 older kids and I kept looking at each other. Should we have ordered to go instead? Should we have gone to another restaurant? We did not! Because the order was made as soon as we walked in and paid for it already and we added tip, thinking we are going to get a reasonable service and accommodation. All 4 kids sat together. My husband and I sat at a separate table and we waited for our food. The food was tasty but not much protein, chicken, was in any of the dishes that we ordered ( yellow curry)There were some chicken bits here and there. We spoke very little among ourselves. While we ate, many customers came for a takeout. They appeared they were regulars because they carried conversations and smiles with the younger host. The service was dry and unfriendly which may explain why the dining room has become so small and customers order a carry out. Our birthday celebration dinner did not go as planned. Are we coming back? Maybe not for a long long time or until this dull and unpleasant experience cools off. If we order again from them it will not be a dine-in. I gave it 2 stars for the unfriendly service and the lack of...

I used to frequent this place, but for some reason, until today, hadn't been in for ages. Bear in mind, there's no reason ever NOT to eat at Mai's except for the obvious, eating out everyday gets expensive. I paid for my lackluster patronage today when I confidently ordered my usual #38 (a divine, rich, yellow curry with potatoes and onions)and confidently asked for it "thai hot, extra hot". As I always have. Mai may have been feeling extra spicy today...did she recognize me as someone who doesn't come in as often as I used to and exact her revenge? absolutely not. Everyone I've ever dealt with there is great! The far more likely scenario is that my taste buds have atrophied, grown complacent and were caught, unwittingly (ambushed even!) with their proverbial pants down, by the combination of flavor and heat, that only Mai's can provide! Their cowardly reaction? To make me sweat, and possibly even cry a little in front of my coworkers. Did I mention I had offered to pick up food for a bunch of my coworkers? The upside is that I look like a total boss, because I let a few of my coworkers try my curry and they were all amazed to see me eating it and loving it, despite the brain melting heat. The downside is that a couple of orders of pad thai later- I'm pretty sure they're all going to be asking me to stop at Mai's on the way in to work on a regular basis, since it's right by my house and I work in Louisville, where absolutely no restaurant can compete with Mai's. Moral of the story. Do not say the words "thai hot, extra hot." Unless you are ready, because this is the one Thai restaurantin kentuckiana that will take you at your word. And yes I finished the curry, because it is AMAZING, even if your tongue thinks you are eating lava, and to waste even a drop is some sort of sacrilege. 7 out of 5 stars....

We visited Mai’s Thai for lunch today and each of us ordered a meal. When I walked in noticed boxes of items papers and other things sitting in the restaurant but I figured they we’re remodeling the place. I ordered my favorite Thai dish. I took one bite and couldn’t eat it. I had to spit it out. I asked if I could get something else to eat and was told that there wasn’t anything wrong with it. The grand daughter told me the problem was that I didn’t know what Thai food was supposed to taste like and that they were not going to be getting me anything else . Then she asked me if I had ever been to Thailand and said that if I had I would know there was nothing wrong with the dish because that was how it was supposed to be and there was nothing wrong with it. Then the owner Mai, came out and reiterated that there was nothing wrong with the food and when I apologized if I had offended them by not eating the food. She told me again that there was nothing wrong with the food and that they were not going to do anything else about it. She said “What happens when you go to a steak house and the food doesn’t taste right. They don’t bring you anything else or give you money back so we don’t either. “ The guests that came with me were shocked by the way they handled the situation and the fact that the meal I paid for was taken and nothing offered in return and they felt bad for me not having a meal so I ate my salad and then we left. We all decided that although the other food tasted ok it was not worth ever going again. Especially after the way they treated us. I had never been so disrespected at any restaurant. I have several very close Thai friends and they have been where my love of Thai food...