Marco's Pizza — Restaurant in Jeffersonville

I want to start off by saying the food was good (after I picked off what I asked them not to put on it)

We started by ordering online. The order was supposed to be ready at 4:51 PM. I walked in a paid for it at 4:52. The young man that helped me at the register was extremely nice. But that’s about where it stops. It is now 5:06 and a lady was picking up a “DoorDash” and was inquiring about your order. The young man that helped me at the register asked the gentleman making the pizza if they were working on her order. He (appeared to be the guy in charge) said that he didn’t know but that they were behind and he would get to it because he had two pages he was working on. They were short handed and we would understand and that it was Christmas. He’s just making assumptions about people’s situations and voicing them across the restaurant.

Then a delivery driver walks in and they start talking about a text message that was sent and that he didn’t have a babysitter. The driver said I thought you knew that. The “manager” says no and that was five hours ago I wish you had told me because I would have tried to find someone else. I had to go over to the New Albany store too. And they just kept going back and forth talking about this situation. A conversation that shouldn’t be held in the middle of a kitchen where the 9 customers in the waiting area can hear it.

Then I am given my order finally at 5:16. 25 minutes after the app said it would be ready. I’m about a mile down the road and I decide I am going to eat a piece of the cheese bread on the way home. Well I open the box that the cheese bread is supposed to be in and I find some type of meatball dish. I turn around and go back to the store and speak to a young lady who takes the meatball dish and gives me a cheese bread from someone else’s order. No apology at all for the inconvenience. We had also requested the marinara to be replaced with garlic butter but that didn’t happen either since it came from someone else’s order.

I get home and open my Philly cheesesteak cauliflower crust pizza. And it had mushrooms on it that I asked to be removed.

Overall the food tasted good but the service was absolutely terrible. Except the young man that helped me at the register initially. Please help them in the customer...

Wow! I've actually gave this store great reviews to other people. I always ordered from the New Albany store but since this one opened I've of course been a repeat customer. Well I ordered delivery around 10:30-10:40 online and got a confirmation from Marcos stating my delivery would arrive by 11:20pm well that came and went I call the store a gentleman answers proceeds to ask me when I placed the order I told him and he said oh it happens sometimes the orders don't come thru and I stated I got a confirmation from the store he then states there's nothing he can do I said so your going to bring or return my money back to my card tonight correct he said no 2-3 days I said that's unexceptable and that I wasn't going to accept that and he hung up the phone on me. Well Marcos of Jeffersonville you will not get another dollar of my money because the gentleman running that store tonight has no business doing that job after all I got confirmation from the store and then he tells me I won't get my $$ back for 2-3 days and hangs up on me is unbelievable. I didn't get my order why are you getting my money. Unbelievable. And truly disappointed but not surprised post COVID restaurants close and cut off orders and customers all the time. I wonder how long those restaurants will survive when customers get treated as poorly as I did tonight. I'll take my money elsewhere. And I've worked in restaurants so I know all about customer satisfaction but it wasn't on me it was on Marcos I got confirmation. You lost a loyal...

I was waiting for my order, the girl finishing up my order questioned the manager, Steven, about the pizza having bacon and bacon was not supposed to be on the Deluxe. Steven sarcastically responded that ‘I can guarantee you the customer is not going to complain about getting an extra topping on their pizza and not being charged for it. That’s an extra charge and they’re too cheap to pay for it.’ She brought it to the counter called my name, I confirmed that the pizza had bacon on it and explained my husband was allergic to bacon. He came to the counter told me he had made another pizza without bacon and continued to say there is pork sausage on the pizza and my husband is probably allergic to that also. I explained he wasn’t. He returned to his station and in a low voice but not low enough he told a co-worker, ‘she’s lying, he’s not allergic.’ The whole time I was there the manager was very outspoken and speaking very sarcastically to one of the male employees at the pizza prep area. Telling him to go to the back and study something and not to come out until he knows what he’s doing. One of the girls working the front said he has her a nervous wreck the way he was talking. Steven needs a little more training on how to talk to employees, interact with customers and speak about the customer in such an open area. Everyone else I interacted with were very...