Sonic Drive-In — Restaurant in Jena

Currently sitting in the drive thru waiting on replacement for burnt fries after rude service at window. No straw. No receipt. No attempt to open the window up for 10 min when she knows we are waiting. Jasmine was listed on the receipt. This cashier was eating and on her phone at the window and then tasted the burnt fries I handed back...to check that they were burnt? Gross and unprofessional attitude. Finally, agreed and threw them away with a line of cars waiting while 3 other people inside were chatting and on cell phones. One guy looked like he was doing all the work. He was literally doing everything. It truly looked as though there could not have been a supervisor on sight. Give that one guy who works a raise and retrain the rest or fire them! Just a suggestion...we don't want to come back to this again. I almost took a video it was so obnoxious. I wish I had. Supervisors should be monitoring situations where food is sent back. Think of the lawsuits when yall get...

This place is horrible. I went about 2 months ago ordered the cheeseburger off the value menu and some mozzarella sticks, I have a short lunch break so I left without checking my bag got back to work and didn’t even have the burger. They forgot an entire item. About 2 weeks later I decided to try again, this time I only ordered a drink, cherry Diet Coke. The carhop comes to my car after waiting almost 10 mins and says cherry Dr Pepper, I said it’s supposed to be Diet Coke, she said well they gave you Dr Pepper like I was supposed to just deal with it. I told her to keep it. Yesterday I decided to give them another chance hoping they had gotten better… they have NOT! I ordered a cherry limeade and mozzarella sticks, I got cherry limeade and cold tater tots. I asked for the manager, she came out and acted like I was a inconvenience for making her walk out there. No the inconvenience was that I wasted my entire lunch break to get nothing to eat… again!!! I will...

Pulled into a stall and was the only person there and when the lady came over the intercom she just said “go to the drive through”. Pulled to the drive through and waited for 10 minutes before I got to order and then when the guy finally came over the speaker and asked what I wanted as I’m ordering he cuts me off and say hold on a minute. Then once I finally get my food and get home my drink was flat and nasty, my bacon cheeseburger had 1 tiny piece of bacon and the lettuce on the burger was old, wilted, and slimy and the actual burger itself had multiple pieces of what felt like bone that almost broke my tooth when I bit into it. Then my fries were overcooked and looked/tasted liked they had been cooked for quite a while. I used to LOVE sonic but now I can’t stand coming here and I won’t be back for the...