Chain with a variety of yeast, cake & filled donuts, plus kolaches, espresso drinks & smoothies.
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Cashier forgot to give us our debit card back!!
Went to the drive thru around noon on Sunday, not busy at all. Paid for order, lady handed us our bags and my husband kindly asked her extra sugar/creamer.
A few hours into the day, trying to make a mother's days purchase, we didn't have our debit card.
I called the place to see if perhaps they had it. The lady and I had the hardest time communicating the details of the card.
I live on the opposite side of town so I drove back to luckily retrieve my card. I seriously hope none of the works wrote down our info. Insanely irresponsible to forget to give a customer back their form of payment.
*EDIT/UPDATE - I contacted for a manager in the morning. I explained my concern to which she expressed no apologies or concern. I was passed to another girl who stated the managers English isn't good. The younger girl I spoke with also showed no concern and made it to be my fault for forgetting our card. She even asked me "so what are you calling for then?"..
Extremely disappointed with...
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What in the world possessed these people and convinced them that I wanted cold donuts 5am in the morning..............? Tell me.... How......is there even a cook? Are y'all taking them out a plastic bag or something? Who goes to Shipley for cold donuts this early in the morning. How are they not hot and fresh? This location was a serious disappointment. No excuse. Smh.
1-26-24 Came back to edit and update. I came back after the kind reply. Came early around the same time. Not only was the team sweet and honest they told me about 4mins for HOT donuts and I pulled up and waited patiently. Geesh were the fresh and hot!!! 🔥 perfect and a complete difference from my previous visit. Everything taste great....
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Stopped at this new Shipleys this morning and was pretty disappointed. I went through the drive through around 8:ish am. From the outside everything looks fresh and clean. My issue was with ordering. The lady that took my order over the intercom had an unprofessional sound to her. It was as if she was annoyed with me for coming through the line. I asked for the #4 with a decaf coffee, and she replied “we don’t have decaf here.” I was disappointed so asked for a hot chocolate instead. Well the hot chocolate was completely watered down and didn’t have the rich chocolatey taste that it’s...
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