Pizza Hut — Restaurant in Johns Creek

Worst customer service experience of my life. I had picked up some pizza that we ordered on the phone but after getting home and actually tasting it we realized it was really dry and seemed doughy...almost like it was undercooked? We called in and asked to talk to the manager, Stefan. I explained to him that the pizza seemed dry and maybe undercooked and he answered by saying "So...?". From there in the conversation continued in a downward spiral with him telling me that there's no way the pizza was dry because he takes every pizza out himself. He told me he was not 5 years old and knows how pizza works. After talking for a while, he rudely asked me "what do you want me to do" and I asked for a refund and an apology. He refused to apologize until i did first. Literally the worst customer service i've ever had. We were astonished that pizza hut would have this kind of service. When we went to return the pizza, Stefan didn't come out to complete the refund but instead remained in the back and told one of his employees to do it instead. We returned the pizza and went to dominoes across the street - a much better choice anyways - atleast i didn't get...

Wouldn’t work online so i place Order for delivery cash called store to tell them my debit card number over phone and said “do not honor” ok…so i drive up there at 1015pm to just pay with that card maybe if i awipe It it will be fine. I get to store and try to swipe same issue. At this point i said forget it then decide to just go get cash back from Kroger next door. Keep in mind it’s 36 out which is a main reason i wanted delivery so i go Get cash and return to store to pay for food when i tried To pay the first time i was Told 12.37 when I went back with cash i was Told 14.00 i dont Know what the difference came from but I was to tired to argue over a 1.00 and sun change…i asked The girl for Mariana sauce thinking for all my trouble they would just give it to me for free no she charged me full price! Next time I’ll jus let the pizza go to waste or order from papa John’s like I...

Horrible service! ordered a pizza to the pool, said it would be delivered in 20-30 minutes. After 45 minuted and no update on delivery status, we called to change the delivery address as we were tired of the pool and wanted to go home (which is not even .1 mile away from pool). Worker at the store seemed like this was completely fine. Not even 5 minutes after calling to change the address, the store called me back frantically to confirm the address as he needed to call his driver who had left a long time ago and was trying to find us. Driver arrived, i walked up and started to apologized profusely, he just gave me a sarcastic eye roll and didn’t say anything. I feel this could have been avoided if they just update their darn app to avoid confusion. Pizza was cold too! Don’t order from this store unless you want a bad experience - save yourself...