El Charolais — Restaurant in Johnson City

El Charolais has quickly become one of my favorite Mexican restaurants in town, and for good reason! From the moment I stepped inside, I knew I was in for a treat. This hidden gem boasts a delightful combination of fantastic food, refreshing drinks, and exceptional customer service.

Let's start with the food. El Charolais consistently delivers delicious and authentic Mexican cuisine. Whether you're craving sizzling fajitas, flavorful tacos, or mouthwatering enchiladas, El Charolais has a menu that caters to every taste. The ingredients are fresh, the portions are generous, and the presentation is visually appealing.

To accompany the fantastic food, El Charolais offers a variety of delightful drinks. Their margaritas are simply fantastic!

One aspect that sets El Charolais apart is their exceptional customer service. The staff is friendly, attentive, and always eager to ensure you have a memorable dining experience. From the moment you walk in, you're greeted with a warm welcome and genuine hospitality. The servers are knowledgeable about the menu, happy to make recommendations, and they go above and beyond to accommodate any special requests. The dedication to providing top-notch customer service truly enhances the overall dining experience, making you feel valued and well taken care of.

In terms of ambiance, El Charolais exudes a cozy and inviting atmosphere. The restaurant's charming decor, with its vibrant colors and Mexican-inspired accents, adds to the overall warmth and authenticity. Whether you're dining with friends, family, or enjoying a romantic evening, El Charolais offers a comfortable and relaxed setting that enhances your enjoyment of the delicious food and...

Not The Same Place. Careless About Orders

El Charolais use to be my absolute favorite place. I haven’t been in a while because of time. So I went to treat myself there. Well I found out the prices have gone up about 5 dollars on everything( Covid most likely). Which wasn’t a problem. Okay I ordered a Steak Ranchero and guacamole $30 but received someone else’s Burrito not the problem, mistakes happen, its when I called the person that didn’t seem very concerned said they could take my name for another day or I could come get it. I choose to get it. She said to keep the cheaper order and they would replace my Steak Ranchero. Okay I was thinking okay nice. Well when I went back to get it. I received a very sloppy red sauce steak. The photo on the left is what the website showed ( I usually don’t choose steak) as steak ranchero, the photo on the right is what I was given. I realized they did not care that my order was wrong and also feel I may have bothered them to want it replaced, because it looks like something was thrown together. Although the restaurant was pretty empty at the time I went. I won’t eat what I was given and sadly I’m no longer going back. I’m a reviewer of everything. And I hope this is not their new...

I ordered takeout which consisted of a small guacamole, small cheese dip, 3 street tacos + extra cilantro + queso fresco cheese on all of the tacos. When my husband went to pick up the order, it was $40!!!!! This place apparently tried to “falsely” charge us $10 something for their table side guacamole because if the prices are as they should be online, this should not add up to $40 even after tax! It shows $5.95 for the cheese dip and $5.95 for the guacamole. It shows $4.65 per taco that I ordered. I have never been charged for extra cilantro anywhere else (which is crazy)! I can’t even believe that they tried to rip us off. That amount is NOT okay and not for the amount of food you get!

Also, whenever we called and asked about Valentino sauce, the lady who took our order immediately assumed we wanted it in a cup and she made certain that it wasn’t something they could do with an attitude! I almost made my husband hang up on her. I’ve never had an issue with getting any in a cup, but to assume and have an attitude? Like.. okay. I was going to see if I could get that put on the tacos since it was something I had forgotten at the last min.

What a shame because this was my first experience with this place and it wasn’t...