Hy-Vee Bakery — Restaurant in Johnston

Please use caution when buying produce at Hy-Vee. I just shopped the store and saw an end cap featuring watermelon. A special. The sign, it appeared to me to me to read 1/4 slice watermelon, 99 cents. So I grabbed one. I also picked up a couple other items, including ice cream. As I was checking out, I had slid my credit card into the machine. As the total was ringing up, I noticed on the screen that the watermelon was $4.89 or so, I was stunned. I said wait - wait - wait. The sign said 99 cents. The gal said, that's per pound. I said then I don't want the watermelon. I'm not paying $5 for a quarter slice of watermelon! She said it was too late. I would have to take the receipt to the customer service counter to get a refund. I had already noticed people standing there. I said ... I have ice cream, I'm not going over there. So I walked out without the watermelon. As I drove off, I figured I would come back another time to get a refund of the melon. As I got home, I noticed ... no receipt. I paid $5 for watermelon I never received and I have no proof of purchase. I'll be shopping at Fareway or Price...

The gentleman working was awesome! My 4yr old wanted to order her own food which (of course) meant my 2 year old needed to order his own as well and he was great about it. Very patient and directed all questions to the appropriate party while checking (covertly) for approval before fulfilling any part. When she saw the letters on the lid my daughter asked if that was her name and he said "oops how could i have forgot the most important part?" And she happily provided it so it could say her name. Another customer walked up in the middle of all of this and i told him he was welcome to help them first but he just smiled and shook his head and continued the conversation with my kids (another associate did come help the other person). I know sometimes its a pain when kids start exerting their independence and it can be very frustrating at times but to those that take the time to encourage it and assist with development I say thank you. The sense of accomplishment it gave them to do something as simple as ordering their own food is still fondly remembered over a week later (forever in their...

Staff not trained properly in how to handle price discrepincies, coupons, and taxable food that wasn't put into their system correctly. I've had this problem multiple times in the last few months and will NOT return to this store. Manager who tried to help fix the situation was rude (more than once) and not willing to actually correct the problem. I ended up leaving all the items but ONE that I absolutely needed and void the rest. Voided items were baby food and snacks that were processed into their system incorrectly. This problem was brought to management attention TWICE in ONE week and still not addressed or rectified. Very poor customer service will not return. My father has worked for HyVee (Ames#1) for 40 years and even he says I should find a different...