Cross Street Grill — Restaurant in Joliet

Most disappointed I've been by far at a harrah's property and honestly at a restaurant in general. Counter staff seemed totally confused by her job. Wasn't given a receipt or the food buzzer that everyone else was given. Stood at the counter for several minutes while 2 employees actively avoided me. When she did come over I asked for the buzzer and she asked if I ordered. I had just spoken with her 5 minutes prior. She told me the food wasn't ready, which wasn't my question. I stood across the room and watched food come out of the window and guessed when my food was ready. Unseasoned food. And no way to season it. No ketchup for the fries and not available without waiting in the line again. Cold food that doesn't taste good. Single cheeseburger by itself and an absolutely terrible room temperature catfish basket for $28. No thanks. Not again. I'll drive somewhere else. Not like any of the other restaurants they have in the building are open. Even the ones that are advertised as open. Drove 3 1/2 hours to come here. Again I say, never again. Very disappointed. Didn't feel like waiting another 10 minutes in the line to speak with an employee who was clearly overmatched by her "food...

This is a nice addition to the casino. HOWEVER! The service was piss poor! I waited in line to order wings, the cashier was rude and unprofessional. Fast fwd.. I ordered wings fried WELL! Guess what? They came out under cooked! I sent them back and the cashier said it was because they weren't breaded. BS! Anyhow I sent them back and all they did was drop the same wings back in the grease. Ugh! Then the cook threw them up in the service window as if it was a problem that I sent them back. I asked the cashier if it's normal to have the cook throw the food and she said YES! Anyhow, then I order a side of garlic Parmesan fries. These fries were greasy and plan old gross. I had old fries and new fries in the container. Idk if the food I ordered was just bad but from the service to the food I'd have to give 1 STAR! I wish they were on Yelp so I could leave a comment there as well....

They got rid of their best seller during the pandemic. Those chicken wings were the best. They decided to introduce the chicken which are beyond breaded and horrendous. Their food used to taste better. I would not order from here even if I were starving. Do yourself a favour and go to Mc Donalds Horrendous and terrible fast food. It is clear that management does...