My wife and I stopped by for dinner. There was no wait for a table in the bar area. We found a high top, sat down and the waitress, took our drink order. I ordered a draft "Der Chancellor" and the wife ordered a house Chardonnay. 10 minutes later the waitress arrives with the beer and a house Cabernet. She put the drinks down and went off to the next table. Strike one!

We managed to get her attention and let her know that she brought the wrong wine. She brings the correct wine few minutes later.

We placed our food order. My wife orders the fish tacos with coleslaw and I order the Hogfish Rachel with coleslaw. The order arrives about 20 minutes later. My wife received the fish tacos, but with rice instead of coleslaw. I received an entirely different meal that I didn't order. Strike two!

All the food went back and about 15 minutes later, the correct order comes out.

Our food was delicious!

After the meal, I ordered a Basil Hayden bourbon which was priced at $16 on the drink menu. It arrived in about 10 minutes. It was loaded with ice chips instead of a bourbon ball or "gentlemens" cube, which made it taste watered down. I took out most of the ice which reduced the liquid volume in the glass to less than half.

We got our check and noticed that we were charged $18 for the Basil Hayden bourbon. We got a hold of the waitress and asked for an explanation. She said she would have to go talk with her manager . Upon her return, she told us that we were charged an additional $2 because the bourbon drink was a "rock pour" which means they add more ice and add additional bourbon and charge you $2 above the list price. Of course that caveat is explained "nowhere" on the drink menu!

Now it became a matter of principle. We pushed back on the explanation and she went to get her Manager. The Manager arrived shortly there after. We explained our situation from the very beginning starting with the wrong wine being delivered to the table. We discussed the bourbon "rock pour" and he went on to reiterate the same thing the waitress said. I told him that this "rock pour" thing isn't an asterisk somewhere on the drink menu. He took the check and said he would see what he could do about the charge. At that point, a good Manager should've just said; "no problem, $16 it is." But instead, he disappeared for another 10 minutes or so. Don't know if he went to call the owner or what he was doing. He ended up taking the $2 additional charge off the check but good God, really! Strike three!

It'll may be a long while before we go back there again.