Starbucks — Restaurant in Jurupa Valley

If I could give this experience a zero I would. I’ve never left a review because I work the service industry and have learned to give everyone more grace and patience due to it. That being said, this was the rudest staff I’ve encountered at any Starbucks. Do not acknowledge anyone that walks in. My app said my drink was ready and it wasn’t. I don’t mind waiting but there was no one in the drive thru and I waited 10 Minutes unacknowledged with 4 staff members working and to make matters worse they made the drink incorrect. The manager on duty Samantha could only apologize after I addressed the situation. I’ve worked in the service industry and I understand being busy but that was beyond unacceptable for a company like this when there’s no customers...

I’ve been to this Starbucks many times, but my last visit was enough to make me stop coming altogether. I was met with an employee who clearly did not want to be there and made it obvious with her tone, attitude, and lack of basic customer service. From the moment I approached the counter, she acted as if my presence was an inconvenience—rolling her eyes, speaking curtly, and rushing me through my order without even attempting to be polite.

I don’t expect fake smiles, but I do expect respect and professionalism. This was neither. Management really needs to address staff training because no one should leave a coffee shop feeling disrespected over something as simple as...

I’ve always had a great experience at this Starbucks, but that changed when the new crew, especially Jojo, came in. As I was leaving, I asked for a coffee refill, but Jojo refused, saying it wasn’t in a ‘for here’ cup and that refills are only allowed within two hours. This was surprising since I had already received refills earlier without any issues. Having worked at Starbucks for three years, I understand the policies, but enforcing them in such a rigid and petty way is not how you treat customers. It was disappointing to see such poor...