Arby's — Restaurant in Kalamazoo

I went to this place to get food my order was simple I was the only car there they ask me what I want I repeated it twice the lady seem rude never repeated back my Oder. I post to drive in window see my food just sitting there for five minutes. Nobody asked to take my money or anything so when I finally get my order, my order wasn’t filled when I told the lady that my order wasn’t filled right she told me that I had to pay extra and I said OK no problem, I looked at my fries and they gave me the wrong fries so they gave me the right fries and when they gave me the right fries, the fries was ice cold so I told him my fries are cold. Is there anyway I can get fresh fries? The lady told me that the manager said no so at this point, I asked to talk to the manager. I talk to the manager and I explained him to the situation and told him my fries was cold and the previous prize is cold too and it’s not the ones that I ordered so he told me I have to leave from off the property. I was never was rude the whole time and I asked him why he couldn’t replace my order he told he can’t do it. I told him I’ll wait let the other customer get they Oder he told me no leave the property. overall, I did not like that experience. The lady and the manager were real rude and this is my hard earned money and nobody’s supposed to cheat you I feel...

I decided to give this Arby’s ONE MORE try and they certainly didn’t fail at being one of the worst places to spend your money.

The young, black gentleman manning the drive-thru was nice, although I had to ask for Arby’s sauce and ketchup. We’re in America (at least until Trump finally destroys it) why do I need to ask for ketchup when I order fries?

I decided to try their new Sweet 1/4 lb Brisket Sandwich with Cedric’s Sweet BBQ sauce.

Talk about DISAPPOINTMENT, look at the pics. I highly question that’s a 1/4 pound of meat, maybe. However, (and I get marketing - making the food look better so you buy it) but this looked NOTHING like it did in the menu.

What’s more - not A SINGLE DAMN drop of BBQ sauce. How hard is it to put on one of the four main ingredients? Bun, meat, sauce, pickles - oh yeah, a 5th item…fried onions, like the type used for a Green Bean Casserole (which, honestly, I would have rather had).

This sandwich is terrible.

To be fair, whilst searching for some napkins - after I fed the remainder of that sandwich to the garbage bin, I discovered (at the very bottom of the bag, underneath everything) was a pouch of Cedric’s BBQ sauce. Apparently, you have to put it on yourself.

Would have been nice if they mentioned that at the window - the sauce might have just made the...

Needs a better gm and needs to be ran better they got a kid named Jacob on the register when it’s busy and he obviously doesn’t know what he’s doing. Doesn’t greet me when I get to the counter, doesn’t respond back to me after I say something. I told him what sauce I want and he said ok but didn’t put it on my order. I asked for a buffalo chicken sandwich and he gave me a wrap. I call to talk to them about getting my sandwich and they said “one second let me talk to my gm” I told them ok and they put me on hold then 5 seconds later they hang up. I call back up there and asked for the gm and she was already on the phone and I asked her why she hung up and she said they didn’t at first then said the person I was speaking to said “ok bye” which they didn’t and I was telling her about the undertrained kid and she said “ you think you can run it better then me” then asked me sarcastically if I wanted a job I told them no I would like you to run the place better then laughed and hung up. And i don’t know how you guys think but fast food doesn’t...