Little Caesars Pizza — Restaurant in Kannapolis

I placed an online order on December 28th at approximately 6:50 P.M. I proceeded to the store and upon entering was greeted by a young lady at the front counter with pink/purple colored hair. There were a few customers in line so I stepped to the side. She asked if I needed to place my order and I told her I was waiting on a pick up. While I waited I watched her get everyones orders out in a timely manner while still managing the crowd with a smile on her face. After a few minutes another girl with long brown hair came up and began taking orders. She seemed bothered by everyone and completely lacked customer service. While waiting for my pickup people who came in after me began receiving their orders so I approached the counter to ask about the status of my order. I told her I had placed a pick up order approximately 30 minutes ago and was wondering if there was an update on it. She very blatantly and rudely told me to wait and that it would be out. The girl with the colored hair over head and began checking the status of my order. Turns out the gentleman boxing pizzas had left my order sitting on his table and had never placed it in the warmer designated for pick ups. She immediately grabbed my order off his table and apologized for the wait. She was extremely kind and was doing great at her job. However the other young lady was very rude and no help what so ever. She should not be working front counter if she doesn't know how to interact...

“It’s the customer’s responsibility, to make sure their order is complete before leaving the store” (verbatim) from the Manager, and if you order any drinks, make sure you grab them YOURSELF because, “it’s the policy of Little Caesar’s, that staff will not open the drink refrigerator, to grab, add, or ensure ordered drinks are with your ordered” (again verbatim) from the manager. I, like many others, send family members to pick up my orders. Shall I send them with a receipt? And I, unlike many others, always tip. When my sons went to pick up my order it could not be found. My sons were told it was not there. I assured them it was. After 20 minutes of arguing, it was found, in the back with no name. Upon returning home, we realized the several 2liters of sodas we purchased were not there. And that’s when I was advised of the aforementioned...

Went to pick up food for doordash and they have the worst customer service. The order wasn't in the pickup area. I asked the worker about the order and they said the order was picked up already. I called to verify if the customer had the order on the way and they did not. The worker insisted it must be at another location after saying someone had already picked it up. Which one is it? The manager came around the counter and just kept saying "No. It's at another location." Continued on and that I need to leave and go to another location. The worker asked the manager if they should make it again and the manager flat out said "NO." I called doordash. They called the location to verify and I let them know to answer. The phone rang and they just pressed the end button right in front of me. Determined not to help me and being very rude in...