Bombay Palace Indian Restaurant — Restaurant in Katy

One of the worst places I have ordered food from. Here are my reasons I WOULD RATE IT ZERO BUT I CANNOT POST WITHOUT A RATING.

1. I ordered food at 6:30pm in the evening and the rep said it would take 35 min. We reached the restaurant at 7:10pm and he said it would take 10 more minutes as there was some packing issue. Finally we received our food at 7:30pm.
2. I was waiting in the car and my husband went and got the food. He mentioned that there was another lady inside who had been waiting for the food even before we came. When my husband paid and got the food I noticed that the quantity of food was less so I went inside to ask the manager.
3. When I went inside, there was already a lady in queue waiting for the rep. But he was not at the desk. It lookedike she had been waiting waiting for a while because she used explicot words and suddenly walked out. Also a lady on the table had ordered a curry and the rep walks in with some other curry. She mentioned he bought the wrong curry and he just took it and walked away without even apologizing. My impression of this restaurant went down a lot by this time.
4. When the rep finally came to me I explained both issues to him- the quantity of curries and the time we waited. He dismissed both of them. He said quantity was good and the box was bigger. Even though I told him the actual curry quantity was quite less even though the box was big. He said that I was wrong. For the wait time he said it takes time to make food. I let him know that I did not like what was happening. He said "I appreciate it". I said I do not appreciate what he did and he said "You don't need to". How rude?!! After all the abuse, cheating and horrible service we faced he has the audacity to be rude to me.
5. PLEASE DO NOT GO HERE. THE FOOD QUALITY IS ALSO NOT VERY GOOD. SO MUCH CREAM EVEN IN PALAK PANEER WE DID NOT EVEN GET TO TASTE THE PALAK OR ANYTHING ELSE. VERY NON AUTHENTIC FOOD AND HORRIBLE SERVICE.
6. You can see the responses of all the customers with negative reviews and how this owner responds to them. This will speak more than...

We were out in Katy and wanted to try a new Indian restaurant. Seeing the reviews were good we tried it. We should have known when it was completely empty at 7pm on a Friday something was wrong. The dining room is not well kept. Cheap everything except the prices (they were fair). The AC was either not working or not on and they turned a fan on when we arrived and it was still uncomfortable (Aug in Houston). We ordered potato samosas, butter chicken, tikka masala, saag pannier, lamb vindaloo and naan and a tandoori chicken off kids menu for my nephew. The samosas were greasy but ok, all the curries were sooooo bland (which is an oxymoron for Indian food) this place is like the Olive Garden of Indian but dirtier with cheaper ingredients. Like only 6 small chunks of chicken per dish for $14 with a bland tomato sauce with no veggies. All the ingredients were stingy and seemed like they cut every corner to save on cost. Lastly the kids tandoori chicken was laughable. It was 1 huge red chicken breast cut in half cross wise and some crinkle fry’s from Kroger. He didn’t touch the chicken. This was very disappointing and didn’t even get close scratch the Indian food itch we had. I really wanted to like it more but it just did not deliver at all.

Response to crazy Indian owner: I know plenty about Indian food, you don’t know me or my background. And I’ve probably tried a larger diversity of this cuisine than you. Having eaten it all over the world. (Check my post about Indian food in Peru) But regardless your bullying tactics only hurt you here. The fact that you count the small chicken pieces proves my point. You served the worst Indian food I have ever had. It’s time you take a hard look in the mirror and listen to what your customers are trying to tell you. P.S. your bathrooms were filthy,...

Went to the lunch buffet. Everything was clean and staff was friendly. I use to love the place when it was Ashiana and then Cumin Spice.

Decided to give this place a try. The buffet is affordable ($11.99), it is not an extensive buffet but it has your basics. The food looked good, I had Chicken Tikka Masala, Daal, plain Naam and Basmati Rice. My husband decided he wanted to taste everything on the buffet so he took a little bit of everything. Personally, the Chicken Tikka Masala was bland. It was cooked with thighs and not breasts so it had pieces of fat in it. It was cooked well but it was very bland. It was almost as if the chicken was boiled and then added to the dish. The sauce was flavorless. The Basmati Rice also lacked flavor. The Daal had beans which I've never seen before and also lacked flavor. The Naam while warm and soft was surprisingly flavorless as well.

My husband agreed that most of his food lacked flavor as well but he did like the Cabbage Masala which he said was very tasty (better than most of the other dishes). He also liked the Paneer but did find it a little salty. The food was also a bit on the cold side.

Overall, the food was mediocre, but it is a cheap buffet so don't expect the best quality. I would suggest that they improve on their recipes, cook the Tikka Masala with boneless, skinless, breats and don't skimp on...