Kokio Chicken — Restaurant in Katy

I came in for my first time to the place to try their food. The menu and pictures online make the food look good. I ordered 10 pcs, waffle fries, a combo wings plate, and a rice cake. All to go. I was told my order was large, so it would take some minutes for approximately 35 minutes. I thought it was fair time to give my order. However, I waited over 1 hour and a half. As I was waiting, the guest that came in after me got their food. They ordered multiple stuff, and it was coming out in a decent time. However, I kept being told my food was almost done, a few more mins, and coming out now....as I still waited. I wasn't the only one. Another person was waiting on their food and got irritated and asked about his food too. Again, we both waited (not sure how long he has been waiting, but he had an order before me). I was ready to leave and probably would have if I didn't spend as much money I did for the food. Some of the food was done, but not all. as the staff had to go back and forth trying to figure out what was supposed to go into what. Luckily, the guy before got his food. As I still waited for almost 2 hours. I asked for a refund after still not having my food ready. When I was told a refund couldn't be given because the food was done. I was told by staff that they were updating me. However, I was only being told "a few more mins," "it's coming," etc. I told them they had people come in after me get food, and I was told they ordered online. However, I watched them order from the menu asking questions about food. They even addressed me telling me, "Im sorry I feel bad for you, especially because we came after you." All I heard was excuses and no reasonable answer as to why my food took almost 2 hrs . I was offered a discount if I came back and had a better experience. I was told that it normally doesn't take as long as it did. I was finally given my food and left. At this point, I don't even want to eat the food. I will not be coming back. Take my experience as a cautionary tale not to go at all or prepare that if you order to go, you will have an extremely long wait.

Update: I got home and realized the food is cold. The food was not even hot enough to say warm for the short ride home. The food is fine, not bad, not amazing. It's not worth the wait,...

I love chicken. A little too much. This place has only worsened my chicken addiction.

I was shocked to find Korean fried chicken in the heart of Cinco Ranch - I've been to several other places, but this one... this is it. *chef's kiss

I just discovered this scrumptious place two weeks ago, and I've already ordered more than four times. I definitely don't think I'll fit into my favorite Christmas sweater this year.

Location is easy to find with ample amount of parking shared in a plaza. Traffic isn't bad, but I would avoid school hours since it's located near a junior high and high school.

The restaurant is small with lots of space and a good amount of seating. Customer service is amazing here, and the owners were very friendly and welcoming.

The original chicken is my favorite. It has a slight spicy-mild taste to it, with just an incredible amount of crunch. The chicken isn't overpowered by an insane amount of skin either - it's a perfect ratio.

Honey-bee is just as delicious! It's crunchy with sticky sauce that is sweet with just a hint of spice to it as well. This was a big hit with my kids.

Honey rice cake tastes similar to honey bee without the spice, and makes the perfect appetizer. The rice cakes were soft and chewy, and topped off well with the boneless chicken.

Waffle fries are average, but they went great with the chicken. Really crispy and not too salty.

The spicy rice cake was my least favorite, but still very good! It's different from what I anticipated - it's more of a soupy, stew-ish like dish. It wasn't overwhelmingly spicy, and it had a great amount of rice cake, fish cakes, and some veggies.

Overall, the chicken is phenomenal! Crunchy and juicy, cooked to perfection every time. Out of all the Korean fried chicken places I've visited here in Houston, this is my number...

I don't complain much, but this is a PSA (public service announcement) This place needs serious help with customer service and cooking. Came in Sat evening to eat KFC with my family. Had ate here a year or 2 ago and was good. Cashier was on phone taking an order I guess the caller was asking a lot of questions, no problem. He finish ran to kitchen to give order, came back and phone rang again and took the call while I was waiting with another customers. Logic would tell you put the caller on hold and attend to the people in front of you. After 5 min I should have taken that as a sign to walk out. Finally placed order for 10 sweet and spicy wings, 5 garlic drum sticks and 1 basket of fries. It took nearly 1 hour for food to come out. Cashier apologized. When the food came out the order for the 10 sweet and spicy wings were not sauced, while taking them back he dropped all of them and the fries on the floor. He later bought out the 5 garlic drum sticks in a container with no additional dish, napkins or utensils. While eating the drum stick I noticed a pool or red juices on the bottom of the tray and told a lady working there. She brought it back to the kitchen and the cook later came out to ask me what was wrong. By this time he had poured out the red juices because when he showed me the basket it was dry. He began to explain the juices from the bone may run red but he cooked for 20 min and completely safe, I told him I cook also and the juices should run clear not red. He said he didnt see any red juices in the basket, but I then noticed a drop of red juice on the table and told him what was that, he lied and said I dont know. Own up to your mistake, and don't lie. Check your food if you order here, they will probably make it wrong or...