Donut Palace — Restaurant in Kaufman

Very disappointed in this location and it is all because their new male employee. He has NO customer service skills, he does not listen. Perhaps he is a family member so he feels he does not need to put forth any effort. Today I asked for a coconut chocolate donut; he gave me a peanut covered donut. No please, no thank you, no smile. Sadly this is the way he is all the time. I will not let him take away my grandchildren’s favorite spot. Maybe prep in the back, away from customers, is the best...

The new dough/bread they use for the kolaches is a massive downgrade. It's so much cheaper and bland that I don't go as much as I used to anymore. The donuts are still tasty. I'm just really disappointed because their kolaches used to be exceptional and the reason I kept coming back. I would love to be notified the moment they return to the old recipe, otherwise they're like any other...

I have been charged different totals every time I go. But they are kind and good so I keep going back. I looked at their menu on web site and the prices are differently the the one at window I wish they would update that one. I just want to know if that put a fee on using your debit card or a tip but everyone is kind...