Starbucks — Restaurant in Kearny

I would just like to say that I have worked in customer service and I know how to treat customers properly but also how to treat the workers that are helping me as the consumer but I just have to say that this was the worst experience I’ve ever had in all my years of going to Starbucks. I waited in line patiently I was very pleasant and as I was greeting her hello through the drive-through microphone she was talking to another coworker not even paying attention to me and had me wait five minutes for her to finish her conversation and then as I finally got to order I had a rather larger order than usual and she just kept on pushing me to be done with my order as I was ordering the items, making me forget an item I wanted to get but I’ll take the blame for that part, so as I finally finished which I could tell she wanted me to be I pulled up to the window and she gave me half of my order and then said have a great day and kept on rushing me and walked away from me completely so I thought OK whatever and I started driving home it’s not until I got home that I realized I only did get half of the order but I saw out of the 10 items I ordered I only got five i’m a busy mom and I didn’t expect my order to be wrong and because it was I called to see if my items were still there this is when the person on the phone told me that I was completely wrong and that I should’ve told the girl to come back when I I noticed but i trusted her to get the order done properly and how am I to even do that if I can’t go inside and I can’t see where she went am I going to go back through the end of the drive-thru line and wait 20 to 30 minutes to just get A bad attitude and some water down coffee and cold bakery items? It’s money wasted but I’m saving myself the frustration. I feel this is a complete disconnect between the consumer/customer and the brand that Starbucks tries to represent as happy welcoming and always there for you which I feel this worker was not and maybe she needs some more training on how to properly deal...

I'm an uber/door dash driver and recently a week ago, started delivering breakfast early. Yesterday, I walked in to grab an Uber order and stood by the end of the counter to wait for an order. I waited for 5 minutes to not be acknowledged at all so I went to see what bags were ready and saw my order sitting there. I went to grab the bag and the African American lady with her hair plastered to her head said rudely, "wait I have to check the name". So I turned the bag around and showed my phone at the same time to confirm the order. So she says yeah, and I grabbed the bag and walked away to make my delivery. Now usually dunkin donuts puts everything including the coffee in the bag and I thought this was the same here and since the bag is sealed, I didn't open to check cause I don't want customers thinking I take anything when it's sealed. Not knowing and unbenouced to me, about an hour later, I check my app to see why I never received the proper amount and came to realize that my customer thumbs down my satisfaction percentage and reduced my tip completely as I just received the fare for the order. I work off fare and tips and its disheartening to know that my money is affected by this. I'm assuming the coffee wasn't in the bag and just the other items the customer ordered. I understand Starbucks can be busy, especially in the morning, but the poor customer service with her negative attitude and not acknowledging my existence to just say " hey, give me a couple minutes to verify your order" should truly have this girl fired for her complete incompetentence. I wonder how many other drivers have encountered the...

So I walk in. Long time to take orders, long line in driver thru, everyone scrambling...so I recognize this pattern, so it’s 9:15pm. First thing I’m told is my order can be up to 30-40 min. I wanted coffee and accepted this. I asked to order a toasted bagel while I am waiting. I was told since they close at 10 it is unavailable. Something is not right and this will discourage many customers or may encourage ruthless complaints and unnecessary social media comments that hurt all businesses...especially new locations.

I am employed by such a place and this could be due to poor management, poorly trained staff, and lack of care for your customers. I love this brand, and I am still a fan, but this needs to be recognized by n order to improve. I would say a good 80% of your customers will not only take the time to complain but also take advantage of such an incident and want free items or extra attention and I don’t think that you want that.

But just to clarify my items did not take the link the time they said it came out a lot quicker than they quoted and I appreciate that and everybody there is a very friendly and polite clean presentable and you have a great location and a good crew so I’m not complaining and I’m not trying to make this a bigger deal than it is. Just some...