Sarku Japan — Restaurant in Kearny

I come here a lot since my job is up the hill. Either for my lunch or for dinner for when I get home. The staff there know me pretty well but most recently when I have been coming in The two ladies there are always giving me attitude. The one girl mumbled oh my God and rolled her eyes when I walked in today. They also have a stamp card you receive with each order of teriyaki chicken that you purchase. Once you get six stamps they’re supposed to give you a free meal and they know that I come there all the time and there was twice where they stamped another card and automatically gave it to me so each time I went I was stamping either the card they gave me last time or the one I had prior I now have five stamps on one card and four stamps on the other. The last time this happened to me I used both the stamp cards and they ended up giving me the free meal no questions asked . Last time I try to explain to them that I got all the stamps from their restaurant they were just stamping two different cards each time I came. The lady was very rude to me and I tried to explain to her that they’ve done that before asked to speak to manager he was even ruder than her. He literally slammed the sauce onto the table when I was trying to explain to him how last time they did it. So I said to just forget it and to give me my two cards back n I’ll just pay for it they ended up stamping the one that had less so I said can you just stamp the one that I have that has more and I’ll just give you this other one back. Today I went in to get my food for dinner and presented the two stamped cards to the same guy who had gave me the mail the first time I showed two different cards. First thing the manager says to me is what’s the problem this time. I was never rude to them. I’m always so nice when I go there. And simply try to explain what he did the last time. Nowhere on these cards does it say you have to have all the stamps on one card. I feel like if that was really a rule he wouldn’t of never gave me the free meal The first time I had two different stem cards that equal six. Extremely unprofessional very rude. The staff there act like they couldn’t be bothered. The energy in there is horrible. They make me feel so uncomfortable every time I go there now. Which is a shame because I’ve been buying food/lunch/dinner from them for about the past year since starting my job. They need to hire new staff ASAP. One time I had a five dollar coupon and I went to scan it and she still charged me $10 when I had a five dollar coupon. I realized after the fact that the coupon didn’t scan. Her mistake. The manager didn’t even know how to make a proper refund on the debit card. Ended having to give me cash bc he didn’t even know how to use the machine. Just a...

After a bit of shopping in the area, I took a stopoff here to get a bite to eat before heading home. I had my favorite, the beef teriyaki and hoped for a nice sit down. The teriyaki was, as with all the Sarkus I have eaten at, high standard , with the beef being tender and well done, the steamed vegetables tender and crisp, with the rice complimenting the others, by giving itself a nice flavor by absorbing the juices and the teriyaki sauce, which was slightly sweeter than the usual Sarku's and more enjoyable. There was one thing here that unfortunately, turned my delicious meal enjoyed presently into a delicious meal that I had to defer enjoying until I was home. The cause of my having to suddenly stop my meal and take it to go was the fact that they were playing the worst possible music for digestion over the air: hip hop. Now I understand that this is a semi urban area and you want to try to appeal to the local population, but hip hop is absolutely inconducive for digestion, as tests have shown. I have participated in a couple of these tests and can give you first hand knowledge of this. So after a couple of bites, to avoid an upset stomach, I quickly closed my meal, and took the remainder home, where I enjoyed it much better. I love the food here, but in any future visits, I will take my...

Horrible. The service was mediocor at best. The girl with glasses & heavyset, couldn't see her name plate, is just plain rude! They're were nats flying around the dinning area-she thought I was lying until 2 other diners told her same thing. No toilet paper in woman's restroom. When I told her she just looked at me like I was an alien or something. The quality of the food for the price is ridiculous. A very bad dining experience for the 3 times I was at this location. I will not be returning to this location. I will find out if Harrison location is any friendly than...