Jack in the Box — Restaurant in Kelso

Stopped at this location last night and was kinda taken back with my experience. I ordered a regular size sourdough jack meal, through the drive thru. Once I payed for the order, I wasn’t given my receipt . Nobody had been ahead of me but one car was behind me. Lobby was closed for the evening. Got my food and headed home. Once I got home I realized I was given a smaller size fry, than what I paid for. (No big deal) I was kinda irritated but got over it quickly. Once I opened the box to my sandwich is when I was so disappointed. They didn’t even toast my buns to my sourdough jack. They didn’t even have a hint of color. They just threw on plain soft sourdough bread. I drove back down to the establishment and went back through the drive through. Basically, I was told that their bread toaster doesn’t work and they didn’t have time to toast the bread when it’s busy. Are you kidding me?! You mean busy as in the one order behind me? They did apologize and they did fix it for me, and I appreciate that, But I’m just shocked as to why they couldn’t communicate this with me when I paid the first time I was there. And how they purposely didn’t make my order the way it’s supposed to because they were literally too lazy to do so. Disappointed that I had to drive back to an establishment, with them knowing fully they didn’t do my order correctly. What the heck!? Jack in the box!!...

I normally like Jack in the box but this particular one is horrible. I would give negative stars if I could. The last time I went to this Jack in the box for dinner, there was at least a 30 minute wait. Then we finally got up to the window, the manager was cussing at the other employees and threatening to write all of them up with the window open and my little children in the car could hear him. But wasn't doing anything himself but yelling at people. On top of all that the food was wrong. So we pulled over and my husband went inside to get the food we were missing and told the manager he shouldn't use such horrible language when everyone can hear him. The manager procceded to throw the food down on the counter and blow him off. At this point I just wanted to get my food and go home. When we finally got to eat, the food was disgusting. The burgers were burnt and flattened so much that you could see through spots and everything was cold. I will NEVER go back to this Jack in...

Amazing service. I don't want to get anyone in trouble so I'll just say what happened not who. I came through the drive thru close to closing time awhile back and they were only accepting cash at the moment and I didn't have a card on me so I was going to have to pass. Well the lady said go ahead and come through and I'll give you some fries at least since we can't accept your payment. Well we get to the window and they have us our whole order and extra fries. I was in tears there is not that many nice people left in this world today and I wish there was more people like that. Thing she didn't know is that was the last of my money that I was spending already and I didn't know when I'd have anymore money to eat again cuz I just lost my job. Probably shouldn't of been spending it on Jack in the box but I was no where near home and my daughter was starving so I'm very grateful for people like that. And I hope no one...