Dairy Queen Grill & Chill — Restaurant in Kenhorst

This was five years ago I would’ve rated this five stars for sure when I lived in reading Cause it was good I used to go there once or twice a week to get a triple plane for a thrower when they didn’t even have it on the menu I used to get a double and advance patty Could’ve been longer I don’t remember quite however I return there about a week or two ago. I ordered my son a double bacon cheeseburger I ordered my fiancé double bacon cheeseburger. I order me a triple flame thrower And french fries french fries were pretty good however they gave me four double Flamethrowers Remind you, I’m the only one that eat spicy they tried to say the bacon was hot my fiancé And Son used to eat all the time too do order was not correct Add a reminder, I ordered a triple there is no triple on none So I called them up talk to a second Shift manager, I told him these are for double flamethrowers he convinced that the bacon hot I said OK what about my triple I said they’re all doubles. He asked me to return it to the store. Reminds you. I live in Lancaster County now I came there because I knew it was a good Previously so I’m on the phone with him. He said he’s gonna talk to his employee see if he made it right. The guy of course said he did after 30 minutes. He calls me back telling me basically there’s nothing they can do and I told him I’m gonna take a picture and shove it in his face and he told me to actually do that just for him to believe me, which was crazy customer service so remind you the food is already getting cold cause I’m dealing with him for 30 minutes on the phone And to resolve the issue, he said the bacon is Spicy I’m gonna remind you. I had that sandwich the flamethrower numerous times when I live down there, they gave me four double flamethrowers and tried to say they were double bacon cheeseburgers. I would never recommend this place to anybody. I wouldn’t even feed it to my dog because the customer service is terrible it’s sad how this...

EDIT: I just recently visited this Dairy Queen again as of 5/13/2024.

I had another review on here and decided to make a completely new one because the service at this restaurant is STILL HORRIBLE (But this time its not the employees)

I ordered on the mobile app. I had my order confirmation up on the screen and even had record of the payment coming out of my card account.

I drove up to the drive thru and tried to get my order only to be told that they cannot see my order. I got to the window, the young Indian guy looked at my phone, he could SEE the confirmed order, I had an order confirmation number and everything.

He told me to pull to the front of the store, and so I did... when he came out he didn't have my food, I went ahead and showed him the transaction ON MY PHONE!

He suggested I call their customer service line. To which I told him I would call their corporate office and get a refund (which I did)

I went to this Dairy Queen for FAST FOOD, and this whole process took over 10 minutes. I never received my food, or any sort of compensation or actual remedy for this issue.

This is an issue which could have easily been remedied by the management at this store and was not, in the slightest. This is the second time this scenario has happened.

Roughly a year ago I had another one of the older Indian men at the store speak to me rudely when I tried to pick up my mobile order, and then promptly showed him my order which didn't show up on his point of sales system.

Trying to get your food here when you have an issue is like pulling teeth. Needless to say I won't be going to this Dairy Queen or any other Dairy Queen until this issue...

Flashbacks to that time I entered Mr. Freeze's secret lair, but this place is much sweeter. I like to keep my enemies guessing. No villain would suspect Gotham's fearsome protector stopping for a soft serve with rainbow jimmies (that means “sprinkles” for you non-Philadelphians). This visit was the perfect tactical advantage. I ventured into the deep freeze for an ice cream cakes – talk about a chilling experience! (BatmanJawn is resistant to cold, of course).

They've got a blizzard menu big enough to satisfy even the Riddler's sweet tooth. The door handles are shaped like giant Blizzard spoons! Now that is a commitment to the theme. There is have a massive outdoor seating area which is perfect for plotting your next crime-fighting move... or just enjoying a Cheeseburger - which this DQ serves as part of the “Grill & Chill” brand.

I recommend the Peanut Butter Cup blizzard. It's a mix of sweet and salty, just like BatmanJawn's world of justice and corruption. The peanut butter provides the protein power-up a vigilante needs.

Overall, the Kenhorst Dairy Queen is a cool spot to grab a frosty treat in the middle of a hot day. It gets the BatmanJawn stamp of approval, and that's saying something when you're used to facing off against Mr....