Popeyes Louisiana Kitchen — Restaurant in Kenner

This has to be one of the worst encounter ive had at a restaurant in a long time. I went in to the restaurant, and even though there was a cashier behind the counter ,she insisted that I ordered from the kiosk to my dismay as it is something that i hate using, and am not comfortable with using, and even though i voiced my complaint, she still insisted that I do, as it was the only way I could make a order. To make matter's worse I tried to order the fish and fry special that is posted in the front window as well as the drive thru and on the menu board for $5.99 at which point after not being able to find it I was then told by the worker, who's job I'm assuming is to just stand behind the counter, and watch customers order, that it was not a available and that it was only for lent. on continuing to question her, as to why then It is advertised in the window, i was given the same response, as if I was slow " it's for lent, it's no longer available " I asked, then why not take it out the window, at which point I was given a repet of the same answer. I did end up ordering a chicken sandwich even though it wasn't what I went in for. But decided to discard of it for my own safety. As I wasnt sure if they would have, or did...

This location is a consistent joke throughout the years pertaining to the terrible service, inconsistent product, and management that is non-existent. A few days ago I placed an order via the Popeyes app. After placing an online order the message emailed to me: "Thanks for ordering from Popeyes®! Your order will be ready to be picked up at Popeyes®...." but in order for the crew members to fulfill the order you have to drive to the designated franchise park in the lane for online orders and press a button on the app labeled "I'm here". Not only was my order NOT fulfilled after placing online, there is a large chance it will not be filled even after arriving at the franchise and following instructions. After waiting 20 minutes in the online parking spot only having to call in to the store and explain to the ignorant manager inquiring "did you use the app right?" Yes, and I've waited 20 minutes for something you didn't bother to fulfill. The app is just as useless as the crew. Update 11/09/24 - Ordered a 3 piece dark with fries. An 8 minute wait on fries while the crew smoke cannabis in the drive thru. Finally receive my order, 2 thighs and a leg both thighs were smaller than the drumstick. Avoid this Popeye’s it’s the worst...

This used to be my favorite Popeyes. Since Coronavirus, this place has PLUMMETED to the mud. It's drive-thru only, which is fine - but there is ALWAYS a long line and the restaurant is ALWAYS understaffed.

Tonight I was in line 1 hour 10 minutes to get an 8-piece box and two sides. Got to the front to pay "sorry, there's 5 more minutes before the mild will be ready." Two people working inside, I have never seen such a SLOW effort. And then they got my order wrong in every respect.

Time for the owner to step in and DO SOMETHING, because I (and everyone else) will remember this when the crisis passes.

VERY disappointed in all aspects. I've been going to this Popeyes for years but I am DONE with this place now.

EDIT 3/10/21:

Tried it again because I was longing for Popeye's. The cars weren't lined up into the street, but there were about 6 or 7 cars in front of me so I gave it a shot. End result: another 1 hour, 10 minute wait. Food was great, employees were friendly and got my order right... but there is NO EXCUSE for the wait. It sure seems deliberate; time to start filing complaints to the...