Panda Express — Restaurant in Kennewick

I have honestly never had a bad experience at Panda Express at any of their locations and as a retail/customer service/food worker I extend my patience always and am always kind but this location has by far the worst attitude, taste, and just overall service. Out of 5 staff members only 1 was prepared for this job and it wasn't the manager. When the crew needed serious help the manager (Elias) was in the back and acted very inconvenienced that he was bringing brought up to the til to assist his staff and was wearing airpods on his phone mind you I had asked if he was on break to understand his frustration a bit but he wasn't and the girl helping consistently kept rolling her eyes with attitude. On top of that the food was subpar the chow mein isn't chow mein it's a salad of cabbage and soggy onion the chicken is cold and the rice is hard. I'm sure they were way above their cap time because this location never fails to make me physically sick. Honestly Panda was one of my fave places to eat and this location...

I wasted my entire LAW REQUIRED break in line, I timed it. I’m a mall employee and I understand that sometimes it gets busy, but it sucks even more when I see people not doing their job and moving with no sense of urgency and wasting my time to go ahead and get food that isn’t even prepared right. The only person there with a good attitude is Erika, she’s super kind and always has a smile, but the rest of crew is absolutely miserable and disregards what good customer service, speed and quality is supposed to look like. Do NOT call yourself a “fast food” place if you took 15 minutes to get past a line of ONLY 4 customers. Mind you, I was already really light headed and was so close to passing out in the line because I went there thinking I could get a quick bite to refuel my body. Never again will I be going to this...

I walked all the way into the mall to get some Panda Express and it was 7:48 they close at 8 they had NOTHING to buy except a full bowl of teriyaki thighs and no rice or noodles I asked “ge” the manager where a store was that was open still and she said all of them except hers because it’s in the mall so I asked if I could just buy two of the thighs and she kept saying no cause they only do a bowl with rice or noodles or plate which they had none of. I then asked what do they do with all the rest of the teriyaki thighs and she said they throw them away which was ten mins from then i am beside myself to pay 8-9 bucks for two thighs that in ten mins are being thrown away anyway worst experience I have ever had in a Panda Express and I will be socially posting this on every...