Sbarro — Restaurant in Kennewick

Mine and my fiancé first time here and it was the worst experience ever. The lady that was serving us was extremely rude and had so much attitude. I tried ordering Stromboli but they were out. So I let my fiancé order first since I didn’t know what to order just yet, he just ordered two pizzas combo. Then I decided to get the spaghetti and meatballs combo but they didn’t have meatballs how convenient!? So I asked if they were out or they just haven’t made any because I was willing to wait. And the rude lady just said they haven’t made any and rolled her eyes at me when I asked if they can make some. Which still didn’t make any sense, it was a busy day at the mall and they didn’t have any meatballs out. I know I won’t be the only customer who would want meatballs so why didn’t they have some cook make them if they were clearly out? So while my meatballs were getting made we decided to pay, the cashier was nice and friendly. She asked us if it was separate or together and we told her together but she started talking to her coworkers and not really paying attention to us. She then asked what soda we wanted, we let her know but once again she started talking to her coworkers so she didn’t hear us and asked again what we wanted to drink. So we let her know again and the rude lady serving us interrupted and asked the cashier if she charged my spaghetti and the cashier said no and the server looks at me and rudely with attitude told me “you didn’t let her know about your food.” I’m sorry but my experiences in other food industries, they know what the customer ordered I shouldn’t have tell my cashier what i ordered. Maybe this place needs better communication and better staff. Overall they charged our food separately and only charged one of our food as a combo and got no soda because she didn’t hear us, obviously they were too busy speaking to each other. We were so irritated that we didn’t even bother to try to get another soda. I’m never planning to come...

This location had only 3 pizza types ready to eat. Of those three 2 looked old and un appealing. The third a pepperoni and sausage looked fresh thisnis what I went with. My wife got thw spaghetti and meat balls with garlic bread sticks. First the pizza overall I give it an 8 out of 10 the cheese was good the pepperoni great the sausage ok was somewhat to spicy for my taste but you like spicy umm umm good. The crust was yummy and different. Thick crispy and soft in the middle. I liked it. Now the spaghetti was 7 out of 10 the meatballs an 8. Sauce was kinda blah noodle fine meat balls tasted great but we're to soft almost paste. Total cost 3 slices pizza two plates spaghetti and meat balls $54...

Update below*

General manager Jesus was sweeping and did not wash his hands or put on gloves to get my food, was disgusted and told the cashier I was disappointed at the lack of hygiene from the manager, I refused to pay for the pizza and left. I attempted to call the 800 number multiple times with no answer and was unable to leave a voice message due to the mailbox not being set up. I'm disappointed and disgusted by this experience.

UPDATE* I reached out to corporate office to give feedback and the matter was resolved respectfully, I was offered store credit but declined as my focus is for service to improve and food safety to be observed to...