Wake Up Call - Southridge — Restaurant in Kennewick

Prices have gone up and now they charge for other things so it could actually go up much quicker than what they say they say it's only gone up $0.25 but when they you ask him to have a little bit of ice they charge you more I'm not sure how much it was more but they do charge you more and then if you get a blended. They also charge you more and if you ask her basically any kind of special request they tend to charge you more for all these special request even though it's usually something very simple for example I believe my wife asked for a larger cup and they charged her more for the large. She asked to have less ice even if they poured the same amount of liquid but they still charged or more something about you get more coffee out of it but she told him to serve the same amount even if if there was no coffee added more into it so it would be below the line but they still seem to charger we decided to not go here anymore very disappointed we did enjoy coming here quite a bit we will not be...

Tried this place out and honestly… never again. They were out of almost everything on the menu, which I thought was whatever — sometimes places run low, it happens. So I ordered whatever sandwich they did have left and they gave me the wrong one… and it was burnt. Like actually charred.

Still tried to give them the benefit of the doubt and hoped at least the drinks would be good. Nope. Even the drinks were bad — watered down, weird aftertaste, just overall not enjoyable. For how overpriced everything is, I expected way better quality. Whole thing felt like a complete waste of money.

It’s clear management doesn’t care about customer service and quality. No effort to train the staff, no care for quality, just completely unorganized. Such a waste of time and...

I tried walking in to this location at 6:30, but the doors were locked. An employee came out to say lobby closes at 6. I was by myself and was not looking to stay and sit- just wanted to walk in and order since my car was parked where my daughter was practicing soccer. I would have liked to order here, but I wasn’t going to walk all the way back to my car just to go through the drive thru when posted business hours say open until 7.

Businesses can have lobbies closed for sitting but still allow walk in orders. Perhaps this is the policy because the company doesn’t want to pay employees to have to mop the floor past closing time (the only reason I can think of). I don’t see why I can order at a the drive through window...