Hungry Howie's Pizza — Restaurant in Kent

If I could give less than one star I would. I placed an order here and gave my correct address with the instructions to leave at the door. The tracker provided said my order was delivered successfully. I went to the door and my order was not there. I had missed one phone call from a random number that was not from the location I am in. No voicemails were left after I didn’t answer the phone. Once I realized my order actually was not delivered, I called the number back twice with no answer. I then called Hungry Howies and they stated that apple maps took the driver to a “random” place and that it was her that called me. Since I didn’t answer a random number call, with no voicemails left, they cancelled my order and threw it out. The person that answered the phone then lied and said the driver called me 20 minutes ago, when in reality it was 5. She then stated that they could not do anything about my order since they were then closed. (It was 10 minutes after they closed.) Very rude and didn’t even really try to contact me for confirmation on where my house is. Driver didn’t bother to read mailboxes either, because if she had she would have easily found my house. Terrible customer service, this was my first time ordering delivery from them and I do not recommend unless you want your order cancelled last minute once it’s too late to order from anywhere else since every other place is...

I normally am a huge fan of Hungry Howie’s, it has been my regular pizza place since I have lived in Kent. However, after my experience tonight with the store’s manager, I am not going to order here again. The manager (Matt) was incredibly combative with me over a DoorDash order I had placed, treating me as though I was an awful person for ordering through DoorDash rather than their website (in which case, maybe this store shouldn’t offer orders through DoorDash…) Not only was he rude to me, he was rude to the dasher who was trying to pick up my order but was being refused due to not having a pizza bag which has never been an issue before now - again, I have ordered here many times and never had any issues and have talked to other dashers who have not had this problem. If a paying customer tells you that they want their food delivered by the dasher, you give the dasher their food, not argue with them about policies that have never been enforced before. Also, Matt refused to give me the contact information for the owner of the store and told me any complaints made through the website would go straight to him (Matt), so he really made it seem as though my grievances could not be heard. I do not understand how someone could be that rude and combative over a...

There was a new girl there that messed up my pick up order (I ordered stuffed crust and it wasn’t stuffed and I originally wanted a medium pizza but stuffed crust only comes with large so I had to upsize my order in the first place) so after getting home and discovering this, I angrily drove back to give the pizza back and I had a whole thing I was going to say to the manager and immediately I was greeted with a smiling face and the guy didn’t have to look at my pizza he just believed me and said he would deliver it to me free of charge and this is why I will continuously come back to this hungry howies.. perfect customer service. I would recommend this specific shop...