Joe's Deli — Restaurant in Kent

0 star Extremely bad costumer service Rudest person on the counter taking order i think she doesn't like her job . I do not recommend this location . Time 10am today Explanation below ……

I and my husband’s daily breakfast spot is Starbucks but today i didn't buy anything from there i wanted to try joe’s deli it was my first time i m vegetarian so i ask the lady on counter that i need breakfast sandwich i ask her very politely which type of egg sandwich you have ? Does it come in bread or english muffin ? Without confirming with me she gave the order to her co- worker in their language my husband saw they are using english muffin he said not in english muffin we want in bread . She raised her voice on us saying u said english muffin she was extremely rude . I said i was asking you about the bread didnt even confirmed yet . Then She makes the grimace angrily said which bread i said wheat . They started making order . As I already paid in the beginning so we were waiting meanwhile my husband used 2 sugar sachet in his chai the one he bought from Starbucks . She yelled at my husband saying why are you using sugar from here you didn’t buy anything from us . Very rudely my husband was still polite said u can charge for the sugar sachet not a problem . But I was pissed off i ask her why are you being so rude to us . Why are you yelling . I said this is not the way you speak to your costumers . I said if it was not already paid i would walk way from here by now due to your rudeness . She cut 66 cents for sugar that my husband used and gave my money back and said don’t come back . I still left another dollar for sugar we used . When i was near the door she yelled again don’t come back . I raised my voice aswell i said nobody will come here if you give this type of service . I do not recommend this location due to costumer service that i received . She...

I announced it was my first time eating here. Was not told about the burger special with fries and a free drink for about $16. Spent a few cents shy of $20 asked to add a drink for my order before paying at the counter, and the lady told me "yea" and did not do so.

A few minutes later, I saw the "Burger Special sign by another entrance and was reminded I didn't get my drink that I asked for.

So I proceeded to the counter to ask about getting the drink cup I asked for before I sat down(I found out that I was not charged for). The same lady wanted to charge me for it. I asked her since I spent a few dollars more than the amount of the burger special (that I wasn't told about)could she just give me a drink cup that I was still without. She told me with a mild attitude that "If I wanted to get a free drink, then I should have gotten the special."

Feeling done with this place, I just went back to my seat and finished most of my meal.

To add:

-Customer service could have been better with the lady. Working with gig apps, I completely understand that the standards of customer service from foreigners vary and are all different. Due to different cultures, training(or lack of), belief systems. So I'm not upset. Overall, I just feel cheated.

To add:

-Bathrooms "out of service"(reminded me of the days of the pandemic where places locked/improperly marked) Had to lie and had to ask if there was somewhere I can wash my hands and was told I could only wash my hands in the bathroom that actually fully worked. 🙄 -Served me coldish chilli -Slightly ripped off on pricing that is high for portions given. -A man who worked there kept eating behind the counter.

😒 The food was okay, but I'm probably not coming back...

Expensive.... but the specials are good. I saw it stated in a previous review that it is only worth it to get the special and I completely agree. I do go here often for the specials though- as their sandwiches and soups are quite delicious. But, do NOT get coffee here unless you get drip. I ordered a Frappucino, and I received a hot coffee. (Frappucino is on the menu!) I returned it, and she said that is what I ordered. When I explained that Frappucino's were blended, she said I didn't state I wanted it cold. There is NO such thing as a hot Frappucino. Then she said she thought I said Cappuccino.... but it wasn't even a cappuccino I had received so that was pretty odd rationalization. Cappuccino's are made with lots of foam, but there was no foam at all. What I received- a hot white chocolate Mocha. She finally let me return the coffee- but even if I had been happy- the prices were more expensive than Starbucks, which is in the same parking lot. So get a Starbucks coffee and the daily special, and you should be...