Red Robin Gourmet Burgers and Brews — Restaurant in Kent

No hostess at the front, had to wait for minutes before being greeted. Asked us if we wanted to sit in the bar. No. Said it would be about a 5-minute wait, tables had to be cleaned. Another worker comes up, asks if we want to sit in the bar. No. Supervisor/manager walks up at this point. Seems puzzled they're asking us to wait for a table but doesn't do anything. Walk past all kinds of clear tables that must only be used when they're really busy? Sections were closed. Everyone is in a large room where you can see parts of the kitchen. Our waiter, Keith, starts off great, very polite and brings us our drinks quickly. Food is brought by someone other than our waiter, as we were waiting I notice the large amount of employees. At least 10, maybe 12, for a Tuesday night when they're only using maybe 1/2 the restaurant? Food is smaller than expected, and part of the reason I ordered the Prime Rib Dip was because it said it came with coleslaw and french fries. No coleslaw to be found, a small amount of fries, small amount of au jus, and a meager 5" or 6" baguette with a tiny amount of meat and onions. No one comes to check on us. I see our waiter bring another table their check, then purposely not make eye contact (my partner's fountain drink is empty and I'm trying to get it refilled), and go into the kitchen, where he proceeds to lean on the counter and talk to other staff. He finally comes out of the kitchen and I figure he will come over and check on us. No, they're having a birthday party and have to sing. So we wait for that and then he still doesn't come back. Finally I'm able to turn around, make eye contact with him, and wave my hand in the air. He imitates the gesture in a mocking way. Like I want to be flagging down my server. We just want a refill! He comes by very quickly, asks if we want more fries, no, a refill on the Coke please. My iced tea (which tasted bitter as if they don't clean the machine enough) was only at 1/3, and he whisked away so I couldn't ask for a refill (though my partner asked me if I wanted a refill, I was trying to talk to our server). After about 5 minutes, where he is again screwing around not working, he brings the Coke. We never see him again until he sees us using the table machine to pay. Then he comes by and says something pleasant, but where the hell were you when we needed refills? I could have used some more fries, too, (since you know, no coleslaw for a $14.99 6" sandwich) but we never saw him again, or if we did he made sure not to make eye contact. We're not going to sit around all night for a few fries. The hostess spent quite a lot of time talking to the kitchen staff, wait staff, etc. so I see why she couldn't do her sole job, stand at the front to greet people and find them a table. The supervisor/manager (middle aged white woman with glasses) was all over the place, but didn't seem to be able to ask her employees to work. The table behind us had a black woman server who was much more attentive to them, I wished we had her instead. This place is poorly managed and unkempt. The roll of paper towels instead of napkins on the table is stupid because you have to use two hands to use them, which is unsanitary when you're eating. We will never...

I fell in love with Red Robin decades ago in Central California when I was returning from a camping trip and very hungry. I thought burger I had (now called the Royal Red Robin) was one of the best I ever had in my life but wrote it off to being very hungry. However I have since eaten at more than a dozen of their locations and always had a great meal until this recent experience at the East Hill location. I was there on a Sunday Afternoon arriving with two others at about 4:30. The restaurant was not too busy at all. The waitress greeted us by saying she had been there since 9:00 am and was exhausted. Not good I thought. We gave her our three orders, two of which were identical as my grandson (a huge varsity offensive left end) wanted to try the same burger I had told him about. Then we waited. and waited, and waited. After about 45 minutes the waitress dropped a basket of fries on the table and refilled the ice teas. After another 45 minutes the food showed up. An hour and a half for three burgers. Waitress blamed the kitchen. However the plates were too hot to touch and the tops of the buns were dried out so clearly the plates had sit under the infrared warming lights for a long time waiting for her. By that time grandson was ready to eat the napkins. Other than the buns being dried out the burgers were okay but the third burger, a california chicken, was not. Due to the long hold under the heat lamps the the lettuce and tomatoes has fused into a glue with what purported to be quacamole but apparently served out of a can since I was offered a taste and it had the metallic bitter taste that canned quacamole gets. All in all, the sandwich was so slimed out, grandma didn't want to eat it and even her huge hungry lineman grandson refused to finish it. At that point I was so frustrated that I just wanted to get out and so we left cash to cover the check and tip and took off. I heard once that they use that store for training. Not sure if that is true or not but clearly there is a serious lack of training and QC efforts at that location. It is the closest RR to me but...

I have to say it has been a long time since I have been to a Red Robins! And it will be a long time for me to go back to one again. This particular one I don't know how they have an excellent from the the department of health but it should very well be a poor score. When I picked up my food when I sat in my car to check my bag running out the gate my food was messed up. I ordered the bacon jam burger but with grilled chicken one half of the top bun was off revealing no bacon being it's a bacon burger. Next I look over at my garlic parm fries Not it was just steak fries but dressed with a bunch of unwanted not ordered chopped up lettuce thrown on them. I don't know what was going on in that kitchen. And then to top it off the kids meal I also ordered which I was hoping you know who messed up a meal for kids well they do the pizza was burnt and the kids drink had 100%ice and 15% beverage. Where here's the real hazard I was walking back in to complain and the hostess had came and asked was something wrong and I showed her and told her. So then she apologizes said she will get it all fixed and come back out when it's ready. After a little bit she comes out it all looks good till you get home and find that they just scooped out the lettuce but not all of it and that my new garlic parm fries were still sitting in remnants of a little water and lettuce and my bacon jam was still missing some bacon and bacon jam. And don't get me started on that kids pizza. Thus Red Robin if you go there proceed with caution I would give this one a negative 5 and then some. I won't be back it's like they scrapped the lettuce out by their hands, no decency to put my food in a new container. I guess my hard earned money means nothing to them. I am all for supporting your restaurants and all but not at the cost of not being able to enjoy the food that my...