LaRosa's Pizza Hebron — Restaurant in Kentucky

Very disappointed with This store, about a week ago I ordered a pickup a Three topping pizza and two steak hoagies when I got them home The food was cold and The meat on the hoagies were dry, they sent me a email asking about My experience and I told them so they gave me a credit, today I had My girlfriend stop there to use the credit for a Three topping pizza and we bought two more hoagies she was on the phone with me and said the hoagies were sitting on the counter and she asked The manger about it he said they're fine they were waiting on the pizza so she gets to My place The hoagies again were cold and I'm only 1/3 mile away from them and we opened the pizza and it was a plan cheese that's it, she called them again and was told that the order was right so if it was right why wasn't the toppings on the pizza?? I won't be back until they hire someone that knows what...

Disgraceful! LaRosa's is Cincinnati's #1 Pizzeria and Italian restaurant. A experience like this is extremely uncommon. Normally I would only have the best things to say about LaRosa's, they have been one of my favorites my entire life. They had the order wrong. Instead of the salad we ordered we got 2 packets of salad dressing. So we had to wait for the salad to be made and got no discount. The pizza was my main problem. It was over cooked, had very little sauce, and just flat out disgusting. Hebron LaRosa's, shame on you! UPDATE!!! The owner of the store gave me a phone number to corporate so they could make it right. Corporate refused to give me anything other than a apology. They had excuse after excuse on why they couldn't make up for their huge failure at making good pizzas. It is pathetic really. I'll just order Papa John's from now on. F you...

Ordered delivery. Arrived timely. Food undercooked and sitting in grease. Called general number spoke to supervisor (not at store) and order remade 65 minutes went by and remake never arrived. Supervisor called store. Store manager stated order was out for delivery. Delivery driver called 5 minutes later stating he had not left yet because they were busy. Again called supervisor line who called the store for a refund. Manager reported he was too busy to come to phone for a refund. Advised to go to store for refund. Went to store, manager standing at front of store and acts like he had no clue what’s going on. Paid by card, but they couldn’t refund card so they gave me cash. Wasted 2+ hours and too much money on this place. Would...