Crumbl — Restaurant in Kernersville

I was looking forward to visiting this location and today I got the chance…underwhelmed. I walked in and no one greeted me although there were four employees in sight. I stood at the counter for several minutes before I began to look around and saw two kiosks so I asked if I was supposed to place my own order. One employee rushed over, apologized and took my order. I told her I was unsure if I was supposed to help myself by placing the order via kiosk or if I should be waiting on someone to help me. The employee apologized again and told me two of the employees there were new. While understandable, that wasn’t an excuse. A basic “Hello, may we help you” is or used to be common courtesy and very basic customer service. Please do...

I ordered the confetti cake online the day before… made a pick up time only to get to the store for them to say they didn’t make it they had to throw some away…. could refund my money or make it and i could get tomorrow. It’s for my daughter’s birthday so no tomorrow wont work. Would have been nice to know before i showed up it wasn’t made. Acted like they haven’t even looked at orders for that day so they didn’t know i ordered one. Awful way to do business and customer service. Will not be using them anymore but shout out to the one in Winston Salem for...

I pre-ordered..drove 15 minutes and when i got there.. the door was locked.. 10 minutes before close.. I knocked.. 2 workers seen me but ignored me.. so I tried to call.. finally after being in the cold and knocking again one of the workers came and unlocked the door.. I was super upset obviously.. not about the cookies, the disrespect. I get you're ready to go home but I already had paid , and driven there, shouldn't have been that big of a deal. To look at me and ignore me, also said i should have just came in the morning.. horrible business. Never...