Crumbl - Kernersville

I was looking forward to visiting this location and today I got the chance…underwhelmed. I walked in and no one greeted me although there were four employees in sight. I stood at the counter for several minutes before I began to look around and saw two kiosks so I asked if I was supposed to place my own order. One employee rushed over, apologized and took my order. I told her I was unsure if I was supposed to help myself by placing the order via kiosk or if I should be waiting on someone to help me. The employee apologized again and told me two of the employees there were new. While understandable, that wasn’t an excuse. A basic “Hello, may we help you” is or used to be common courtesy and very basic customer service. Please do better folks!