Miso’s Ice Cream — Restaurant in Kernersville

I wanna start by saying if I could leave zero stars I would but, As a DoorDash driver, I’ve been to many places to pick up orders, but my experience at Miso’s Ice Cream was one of the worst I’ve had. 😤

When I arrived, the order wasn’t ready, so I went to sit and wait. No big deal—until I witnessed something that honestly broke my heart. 💔

A mother came in with her young daughter, who clearly had a disability, and ordered ice cream. The little girl was excited but needed a little extra time to decide. Instead of being patient, the girl behind the counter rushed her, making her anxious. The little girl started to cry, overwhelmed by the pressure. 😞

Rather than handling the situation with kindness, the employee got frustrated, went to the back, and brought out another girl to help. The mother, clearly upset, did her best to console her daughter, but it was heartbreaking to watch. No child should be made to feel like they are an inconvenience.

This place seriously needs to train their employees better. Watching them be impatient and dismissive toward a child—especially one with a disability—was unacceptable. Kids deserve kindness, not frustration. Do...

Terrible Experience at Miso’s Ice Cream

I had an awful experience at Miso’s Ice Cream, and I won’t be returning. The staff, mostly teenagers, were incredibly unprofessional. First of all, the girls were wearing shorts that were far too short and inappropriate, especially for a family-friendly environment where kids are present. It’s really uncomfortable for parents and kids to see.

To make matters worse, they rushed my daughter while she was trying to pick her flavor, and the stress made her so frustrated that she ended up crying. Instead of being understanding, they continued to hurry her along, showing no empathy for a child who was upset.

On top of that, the employees were loudly gossiping about store drama in front of customers, which is absolutely unacceptable. We don’t come to an ice cream shop to hear about the staff’s personal issues. It was unprofessional and ruined the experience.

Please avoid this place if you value good customer service and a pleasant environment for your family. There are plenty of other ice cream shops that treat their customers...

Store was clean. But overall not impressed with ice-cream or staff. Your average hersheys flavors so nothing above and beyond and they do not mix the toppings in as cold stone does. Staff is all teenage girls that look 16 and they are all rude or passive aggressive. Prices are way over the top and for the size of the ice-cream it’s nothing impressive. I came in and felt as if the staff were just peddling and using their job as an afternoon hangout spot. Overall a very okay place and I won’t be going back unless I wanna feel like I’m in middle school again.

Response: the ice-cream was not the main concern of my review as if you are going to a Hersheys ice cream vendor you will get what you were expecting with it. The main concern was the staff. They were rude and I had one girl say “hold on” when I was in line instead of politely asking to to wait a minute. Ice-cream was fine but I would worry about...