Arby's — Restaurant in Kewanee

Last week I ordered through drive thru a roast chicken sandwich with no tomato and no sauce. When I went to eat it it was covered in sauce. I took it back inside I had to wait another 10 minutes to get another sandwich while my husband ate his in the car. The manager? refunded my sandwich money. Today I went thru drive thru again. As I was checking my sandwich the lady shut the window in my face and walked away. I wanted some mayonnaise. So I started waving to get someone's attention. She finally stomped over with a mad look and said I am trying to take orders. I said if you had asked I would have got it the first time. When I got ready to eat I had bbq sauce. She had dyed red hair and a tattoo on...

Kewanee location had decent staff, but the food was absolutely awful. Curly fries were extremely greasy, and mostly pieces and not large curly fries. Classic cheddar and beef was terrible in presentation and taste. Upper and lower half of bun did not match up on both sandwiches. Cheese looks like it came from a squirt bottle with most of it all over the wrapper. I paid $15.00 for just these three items, and I would say that one hour of the worker's wage was probably made in the 5 minutes it took to "throw" this together. Very disappointed indeed. Where has attention to...

If I could them a zero I would the customer service is horrible the food was cold the beef was like sitting out for long ended up eating the bread with cheese sticks and jalapeño peppers where cold and when I asked to have my curly fries redone they had a really bad reaction even the guy in back saying what the hell the lobby was dirty it was just horrible never again will I come back even my au jus sauce was...