Chili's Grill & Bar — Restaurant in Kilgore

I ordered the Old Timer Cheeseburger with light mustard and mayo. Last time I went the mustard was running out, so I ordered light. The waitress asked if I wanted the mustard and mayo on the side. I answered clearly, " No, I just want light mustard and mayo on the cheeseburger." A few minutes later there bring out the plate with it on the side and nothing to spread it with. The waitress heard when I said, "They put it on the side anyway." So she came over to the table and said. " I guess she didn't understand me. It is the waitresses responsibility to ensure the orders are right. This "Oh well attitude" means businesses go out of business one customer at a time. She could have taken the plate back and corrected the order. She apparently has worked there a while and unsupervised does as she pleases. Not to mention the cheeseburger was soggy. See the picture. The picture didn't take properly , but it was completely...

The food has this Chili's was generally okay. The Burgers were actually very good the fries however were cold. And like many of the other restaurants I seem to be visiting this one had wait staff that does not like to come back around to check on you or your food or your needs of the table. So not until we get the bill are we able to let anybody know that we had ice cold french fries.

There were no covid-19 precautions in place. It wasn't overly busy as it was a late night visit but it seems to be like many other places short-staffed.

The restaurant was pretty clean and nice looking in most regards. If I'm back in the area I may go visit again but we're not certain about that and I would definitely not go out of my way to visit. This is the second Shelly's that I have had poor experience at which is rather disappointing for a large supposed to be high quality chain restaurant to have such...

Food was just what we expected. Pretty much the same quality every time but the service and atmosphere is depressing. There were 4 servers in the bar area with 3 tables. Had to repeatedly ask for attention. We always say thank you for waiting on us, bringing our drinks, bringing our food and checking on us and never once received any comments in response ....like:your welcome or my pleasure. NOTHING! One server did ask if we needed anything but was walking so fast past us she didn't even hear we asked for a to-go box. The 4 were standing in a huddle complaining about their jobs, and it showed. I don't know if one of them was the manager but if one of them wasn't the manager in charge. ....where was the person. So sad, customer service is not taught, expected...