Domino's Pizza — Restaurant in Kilgore

Worst experience with a pizza restaurant I have ever had. Ordered by phone at 6:30pm, three medium pizzas, wings and parmesean bites. This was a pickup order and we were told it would be 30 to 40 minutes. Arrived at the restaurant in Kilgore Texas at 7 pm. At 7:20 an employee went out back to smoke a cigarette. I asked the employee why it was taking so long, his reply was, "we have over 100 orders, we're doing the best we can", he continued to smoke his cigarette and I asked if it was possible to get the car that was holding up the line to pull to the side and his reply was, "We have over 100 orders, we're doing the best we can" and quickly went back inside. once inside, amazingly, the line began moving quickly. I got to the window and my order was given to me. once home, the thin crust pizza was cut in squares ??? and it was burnt beyond eating. After using three different phones due to restaurant not answering my call I was able to speak, kind of, to a gentleman that never offered his name. spoke over me constantly which told me he did not care he finally offered to remake the pizza but refused to deliver it. This was Dominos Store # 6796. Horrible experience. called pizza hut, got a 12 inch beef, thin crust, light sauce, ready in 20 minutes, wasnt burned and the employees were very friendly and professional. Sorry Dominos, the crew at store #6796 just...

Customer service is terrible and slow. Walked in for carry out order. Only two employees in store, a driver and a manager. The driver was dealing with a complaint on the phone, while the manager was making a pizza. The driver had to keeping asking questions of the manager, instead of the manager taking the phone call and handling the complaint.

When the driver finished with the call, he went to doing other stuff instead of waiting on me. The manager told him to wait on me and he took my order. I ordered two large pizzas and he was going to charge me the full regular price instead of charging me for two carry out pizzas. I guess you have to ask for the carry out price at this store or you don't get it. This is bad business to me.

The store was not very busy. Including my order, there were seven boxes up...

I’ve been a regular customer at the Kilgore Domino’s for a long time, and every time I order a large pizza, I end up getting a medium. I always thought the sizes looked small, but today my son pointed it out — they’ve been giving us mediums while charging for larges.

I went back inside and showed the employee my receipt, clearly showing I paid for larges. Her response? A quick “sorry, I’ll remake it.” No offer for a refund, credit, or even a sincere apology for the repeated issue. Just a casual “come back in 15 minutes.”

This isn’t a one-off mistake — it’s happened multiple times. The customer service here is consistently poor, and it feels like no one cares. Be sure to check your order before you leave — this store has a pattern of giving customers less than what...