Chicken Express — Restaurant in Kilgore

Great chicken and sweet tea, BUT here in the last year or so, the service has been very slow, especially if you go through the drive-thru. Service at this Chicken Express use to be very quick. My wife and I don't go there near as much as we use to, just becuase it generally takes sooooo long to get through the drive-thru. I use to recommend this Chicken Express to people all the time, but now I tend not to mention it very often. Not sure if it can fully explain how slow the service their is now, but from my experience, a lot of the young people they have hired, have horrible customer serviice skills, and very obviously don't give a flip about their jobs. We've all had low paying jobs, that we don't like, but at least act like you care a little, and don't let it spill out on every customer you deal with. And on a side note, they seem to always be out of rolls, and I end up with one of their biscuits (which I can't stand...

Food is good....service....not so much. Cashier was not very friendly....a family came in at the same time as we did and waited for their food for a long time...we were almost finished before they received their order. When the dad asked if they had skipped over their number, they told him they were filling all the "easy" (aka small) orders first. This was only 6 people...and not a huge order...so not sure why the delay for them...

Guy was in kitchen with air pods in his ears. He was doing random things, but could have helped with front counter.

Someone added tea to the machine and did it in such a manner as the tea splashed out the top, down the front of the machine, and almost all over me and the dad of the family that I mentioned earlier.

Food is good, and a good value....but the service is the main reason we don't eat there...

I recently went to Chicken Express to buy some tenders and some gizards... I was so disappointed and mad when I realize how stupidly small the gizards were... The price on this combo is ridiculous compared to the gizzards. I was so upset! I called to the store and asked to speak with manager and she said that's the size they get them and she said she couldn't do anything about it. How about warning people about the crappy gizards you're about to sell them; atleast say "hey the gizzards don't come complete that come in tiny sizes" I was so pissed! I paid 20 dollards for something I didn't even eat!!! Management sucks! And the service they give sucks too the people at the window ignore you they aren't nice and they literally just slam the window after you pay them... never again will I eat...