Arby's — Restaurant in Killeen

If I could give them a zero I would. I made a $50.68 order threw uber eats and literally only got 1 bag with cookies in it and a shake. When I called to speak with the manager on duty I was told it was not her problem. I said I had the receipt and was even willing to go pick it up the rest of my missing order myself, the manager still did not want to help and said to take it up with uber eats, then she hung up on me. When I continued to call back the phone was answered and hung up over and over again. When I finally got threw and asked to speak with the manager she told me to stop calling cause it is not her problem. I don't understand how this kind of customer service is okay I don't want anything for free I want what I paid for. I will make sure to let everyone I know how the managers handle issues with wrong orders I'm keeping my receipt in case by some chance someone actually cares enough to reach out to fix...

Darryl “Duck” Royal, “T” & Manager on Duty today was Chris! This incomparable trio absolutely dominated today! These gentlemen exemplified the true meaning of dedicated, genuine, EXCEPTIONAL Customer & Food Service!! Seamless service all around! I went inside to place my order, the establishment was very clean & I was acknowledged upon entering! Customer service in itself is simply difficult. Customers can be rude & unforgiving so multiply that by 100 in the food service industry lol! This is why I took time out of my schedule to actually sit down at a table and honestly recognize Darryl, T & Chris. Simple acts of kindness and appreciation for the service that they provide to us takes no time. I encourage you to pay it forward especially when your experience is flawless. Gentlemen, you guys represented the Arby’s franchise in a Top Tier manner and I just wanted to say...

So, I visited this location at 9:59 pm and had the pleasure of being helped by a kind woman named Adrian. She was super patient with me as I couldn't see the menu. I asked if the lobby was open and she was even willing to allow me to place my order inside; even though it was one minute until the lobby closed. It is rare in my experience to visit a fast food place and have someone not treat me as just a number. Adrian made sure my food was fresh. She even asked me about something pertaining to my order that I didn't even think to ask her about. In customer service industries I learned the customer is usually right. Well in this situation, I think Adrian should be recognized for her demeanor and service quality. Maybe even a raise.... =) The crew that was staffed tonight was also appreciated, my Reuben was...