Freebirds World Burrito — Restaurant in Killeen

Myself and my family went to the killeen location today around 2 pm. When we walked in It was dead and still had to wait almost 6 minutes for one of the girls to start taking my order. I ordered a meal for myself and son becuase we got the burrito meal deal they have going on. There was only 2 girls back there to begin with and one didnt know what to do at all. My burrito sat unwrapped for a few minutes I had to ask the other girl to wrap it and expressed i wasn't interested in cold food. My husband and 2 other children got nachos and one of them sat for a few minutes as well. I believe when your order food like that it should be made and sent out within a few minutes. Absolutely not the case here. I would assume the same girl that left my burrito unwrapped to get get cold is new becuase she kept trying to ring me up for 2 monster burritos I had to look at her and ask her do they look like a monster burrito to you. Im very much a get what I pay for and that wasn't it. Eventually everything was rang up it was around 53 dollars. I get the the table and unwrapped my burrito and I touch it, it's ice cold . Im not eating cold food i expected to be hot. I tell my family they can have this back I'm not eating it. I got up to return it then my daughter came to tell me her food was cold the nachos that had sat there a couple minutes while they were doing whatever they were doing behind the line. I returned them as well. I ended up returning the whole meal. PSA check your receipt becuase I was given a reprint while being told it was a return. Definitely not the case. I went back up the the register and asked for clarification one girl dropped the receipt and walked off I'd assume it was the manager that picked it up and proceeded to do the return I made sure I kept both copies. I work in food service so to see this is sad and for the employees to think it's ok to send out poor quality like that is wild. While I was waiting for my refund receipt the guy that had an order behind us came right back in with his order and said it was ice cold as well. So that was money lost on their end for...

This has been my 3rd time ordering from here the first experience was great food was great which is what prompted me to go back a 2nd time. The 2nd time food tasted weird it wasn't as favorable as the first time, and there chopping of veggies and herbs were very disappointing. I waited probably a month or so and ordered again today because I was craving chipotle but thought about free birds as an alternative being that they are cheaper and you get more portions. Well after today I will be sticking with chipotle. I got a Chicken monster bowl with sauteed peppers and onions amongst other fixings. The onions and peppers were not sautéed, some were chopped in big pieces. The cilantro was so poorly chopped I was eating more stems than any thing. There was a piece of a bay leaf left in the food. I do understand what a bay leaf is and why it's utilized in cooking, however I am not the person that likes it in my food when it's time to eat. Paid for extra cheese and didn't get it. On top of all that and paying $39 I couldn't even get a lid for my bowl instead it was wrapped in foil like I was given a to go plate leaving the cookout. Instead of actually enjoying the food I spent my time picking through it finally got tired and threw...

This was my first visit. They weren't especially busy but there were several other guests. The young man that made the food was polite, efficient, and friendly. The manager, not so much. I ordered cilantro rice on my burrito and when I took the first bite, I found out that it was very undercooked do that the rice was like pebbles. I went up to the register and stood there. The manager looks at me, ignores me. A crew person walks by me and never made eye contact. A guest by the register looked at me curiously, so I asked her if she had ordered cilantro rice on hers. If the manager's look could kill, I'd be a dead woman because then he was forced to remake her burrito as well. The young man who had first made my order did so again, with an apology. He was wonderful, but the manager had him use the same rice. I didn't bother to ask again. I just won't go back. One pan of rice must equate to hundreds of dollars worth of business, but it seems as though the manager would have rather lost those guests as customers by sending out the door with inedible food than remake our food and throw out the rice. The manager did not speak to me at any point during this interaction or...